July 2024

force the product: the product will be assigned to the printer. The system will calculate the supply indicators for the model, type and color in question, taking into account the capacity of the forced product.
prioritize the product according to replenishment demand: the product requested in the last demand will be assigned to the printer. If there is still no demand linked to the printer, the system will consider the product forced until a demand is finalized.

This feature guarantees the correct display of the indicators required for operation, even if the printer does not provide the data in the readings.

When this feature is active, the forced or prioritized product will always be reset on the printer.

We recommend using this setting only when there is no supply part number and/or capacity information in the printer's internal memory. If the only missing information is capacity, we recommend using the force capacity feature.

The setting can be activated by linking the compatibility between the printer and the product.

For more information, go to Link compatibility between printer and product.

Removal of print queues that were not created by the NDD Orbix portal

In NDD Orbix portal, it is now possible to remove TCP/IP print queues from computers that were not created by the portal, i.e. print queues configured directly in Windows.

This new feature allows the complete management of print queues to be carried out exclusively by NDD Orbix, ensuring greater control over the queues installed on the computers.

The setting can be enabled when creating or editing a print queue. It will be applied when the print queue is installed on the computers.

For print queues that have already been created and installed on the computers via the NDD Orbix portal, the functionality will be disabled. To activate it, simply edit the desired print queues.

For more information on this setting, go to (Current-en) tutoriais-nddorbix Remove print queues that were not created by the NDD Orbix portal.

The DCA and Cloud Connector agent must be updated to version 1.1.0 and the NDD - Print Queue service to version 1.1.0, respectively, as instructed at Update the agent or gateway on portal. The manual update via the installer will update both simultaneously.

Enable or disable advanced print features in the queue

In the NDD Orbix portal, it is now possible to enable or disable the advanced print features provided by the driver directly in the print queue configuration. These features vary depending on the driver selected.

With the new functionality, it is no longer necessary to access the driver settings in Windows to make these changes, ensuring greater agility in operation.

The configuration can be carried out when creating or editing a print queue.

For print queues already created in the NDD Orbix portal, the functionality will be disabled. To activate it, simply edit the desired print queues.

The DCA and Cloud Connector agent must be updated to version 1.1.0 and the NDD - Print Queue service to version 1.1.0, respectively, as instructed at Update the agent or gateway on portal. The manual update via the installer will update both simultaneously.

Drivers inventory

We have implemented a new feature for the inventory of all drivers installed on the computer. Keeping an up-to-date inventory of drivers is essential for ensuring system stability and performance.

It also helps to quickly identify drivers that need to be updated or replaced and improves device security, since outdated drivers can present security vulnerabilities.

To view the driver inventory, go to the Monitoring > Computers menu, open the properties of the desired computer and click on the Drivers Inventory tab. You will find all the drivers installed on the computer, listed with the following information:

Name: identification name of the driver
Description: description of the driver
Version: version of the installed driver
Version date: version date of the installed driver
Manufacturer: name of the driver manufacturer

The DCA and Cloud Connector agent must be updated to version 1.1.0 and the NDD - Computer Monitor service to version 1.3.0, respectively, as instructed at Update the agent or gateway on portal. The manual update via the installer will update both simultaneously.

Additional fields in the computer properties

The new functionality makes it possible to adapt the registration of devices to the specific needs of the organization, by adding fields that are not available in the standard options. The fields can be named and filled in according to the desired information.

Adding custom fields to device properties offers users a flexible and adaptable way of managing specific information about their devices. This allows for better customization of device registration, meeting both individual and organizational needs.

To register the desired fields, go to Settings > Additional fields. Then view the device properties to fill in the fields with the desired information. The information will be available for viewing in the grid and in the device register.

The additional fields can also be consulted or updated via Computers API:

Query endpoint for all computers: 'GET /v1/computers'
Query endpoint for a specific computer: 'GET /v1/computers/{computerId}'
Update endpoint: 'PATCH /v1/computers/{computerId}'

The query and update are subject to the provider configuring at least one additional field.

Improvements

Reducing the size of the agent installation file (Agent: DCA and Cloud Connector)

To optimize the deployment and distribution of the DCA and Cloud Connector agent in customers' operations, we have reduced the size of the agent's installation file. To do this, the Microsoft .NET Runtime application has been removed from the associated services and kept only in the DCA and Cloud Connector agent.

Before installing the agent, the installer will check whether the Microsoft .NET Runtime application is already present on the computer. If it isn't, the installer will automatically install this application, which provides the necessary components for the agent to work.

Do not uninstall the Microsoft .NET Runtime application from the computer. Removing this application will cause the DCA and Cloud Connector agent and its services to malfunction.

The DCA and Cloud Connector agent must be updated to version 1.1.0, as instructed at Update the agent or gateway on portal.

For future automatic, scheduled, manual or remote service updates via the NDD Orbix portal, you must ensure that version 1.1.0 or higher of the DCA and Cloud Connector agent is already installed on the computer where the services will be updated.
If the update is carried out manually via the installer, both the agent and the services will be updated simultaneously to the latest version available.
If the update is carried out via the portal, update the NDD - DCA and Cloud Connector service so that both the agent and the services are simultaneously updated to the latest version available.

New type of alert for computers

The aim is to implement a new type of alert to notify you when there is no battery connected to the computer.

This alert is only available for notebooks.

How to generate the new alert:

Create a new alert rule and select the Battery not identified alert in the rule setting
When the condition that triggers the alert occurs, it will be generated in the system

The DCA and Cloud Connector agent must be updated to version 1.1.0 and the NDD - Computer Monitor service to version 1.3.0, respectively, as instructed at Update the agent or gateway on portal. The manual update via the installer will update both simultaneously.

New additional information field for computer location

To provide more precise details about the computer's location, we've added a new Additional Info field to the register. Users can use this field to enter any extra details about the device's location, as required.

To enter the desired information in the field, go to the Monitoring > Computers menu, open the properties of the desired computer and click on the Info tab. The Additional Info field will be in the Location section.

The information entered in the Additional Info field will also be visible in a new column in the grid of the Monitoring > Computers menu.

New advanced filters in the computers grid

In order to provide more options for refining the search and finding the desired devices more quickly and efficiently, three new advanced filters have been added to the grid in the Monitoring > Computers menu:

Nickname
Computer type
User

For more details on the advanced filters, go to Common elements of the portal screens.

Grouping columns in the predefined computer inventory report

To improve data visualization, column grouping has been implemented in the predefined Computer inventory report. In addition, when grouping is performed, the report will display the total of computers and customers.

For more details on how to perform grouping, go to Common elements of the portal screens.

New columns in the predefined computer inventory report

To expand the information provided and offer a more comprehensive view of the devices, new columns have been added to the predefined Computer inventory report:

Nickname
Computer type
Processor
BIOS version
Department
Site
Unit
Asset number

For more details on how to generate a predefined report, go to Generate predefined reports.

Optimizing the performance of supplies report generation

We have improved the generation time of the predefined and customized reports on exchanged supplies, as well as the predefined supply efficiency report.

Migration of product administration

To simplify supply management, the product administration has been reorganized as follows:

The Products submenu has been moved from the Administration menu to the Supplies menu.
The automatic product registration and compatibility setting has been moved from the Settings > Products menu to the Settings > Supplies menu.

Optimizing service storage (Service: NDD - Thermal Monitor USB)

The aim is to optimize the disk space used by the NDD - Thermal Monitor USB service, ensuring more efficient management of computing resources.

Thus, when updating the version of the service via the NDD Orbix portal, only the latest version will be stored in the LiveUpdateDownloads and LiveUpdatePackages folders of the Workfolder directory, automatically deleting previous versions.

Packages prior to this version will remain in the installation directory. The change only applies to new packages from this version onwards.

The DCA and Cloud Connector agent must be updated to version 1.1.0 and the NDD - Thermal Monitor USB service to version 1.1.1, respectively, as instructed at Update the agent or gateway on portal. The manual update via the installer will update both simultaneously.

Validation of work folders (Agent: DCA and Cloud Connector)

We have implemented a routine to validate the structure of agent and service folders. This ensures that the agent and services use their own folder.

The DCA and Cloud Connector agent must be updated to version 1.1.0, as instructed at Update the agent or gateway on portal.

Fixes

Error generating meter and supply reports

Users in the GMT-3 time zone (America/São Paulo) were experiencing errors when generating meter or supply reports, preventing the reports from being generated. This problem particularly affected the Meters production statement and Supply efficiency reports.

To correct this problem, we updated the related component.

Failure to capture the computer's MachineID (Agent: DCA and Cloud Connector)

During agent initialization, the captured MachineID was invalid in some cases.

To correct this problem, we have added a new validation and a new registration attempt.

The DCA and Cloud Connector agent must be updated to version 1.1.0, as instructed at Update the agent or gateway on portal.

Monitoring failed due to invalid addresses being registered (Service: NDD - Printer Monitor)

Monitoring failed when an invalid address was entered in the physical address field of the monitoring configuration.

To correct this problem, we have adjusted the settings so that invalid addresses do not interrupt monitoring.

The DCA and Cloud Connector agent must be updated to version 1.1.0 and the NDD - Printer Monitor service to version 1.1.0, respectively, as instructed at Update the agent or gateway on portal. The manual update via the installer will update both simultaneously.

Database did not terminate communication (Service: NDD - Printer Monitor)

When the maximum number of connections was exceeded, the database didn't terminate the communication after it was finished.

To correct this problem, we updated the database component and its connection method.

The DCA and Cloud Connector agent must be updated to version 1.1.0 and the NDD - Printer Monitor service to version 1.1.0, respectively, as instructed at Update the agent or gateway on portal. The manual update via the installer will update both simultaneously.

Adjustment of the Konica Minolta manufacturer's name when capturing information (Service: NDD - Printer Monitor)

When capturing information from Konica Minolta equipment, the manufacturer's name was being sent as Konica.

To correct this problem, we adjusted the capture to send Konica Minolta.

The DCA and Cloud Connector agent must be updated to version 1.1.0 and the NDD - Printer Monitor service to version 1.1.0, respectively, as instructed at Update the agent or gateway on portal. The manual update via the installer will update both simultaneously.

User name displayed incorrectly (Service: NDD - Computer Monitor)

The user information displayed in the computer properties was incorrect and showed the machine name instead of the user name.

The name of the logged-in user will now be displayed correctly.

The DCA and Cloud Connector agent must be updated to version 1.1.0 and the NDD - Computer Monitor service to version 1.3.0, respectively, as instructed at Update the agent or gateway on portal. The manual update via the installer will update both simultaneously.

Approvals

Approved printers

Network printers (Service: NDD - Printer Monitor)
Katun	ARIVIA C2130 ARIVIA C4165 ARIVIA M3135
Brother	MFC-L6910DN MFC-L9630CDN
HP	COLOR LASERJET CP2025n LASERJET M203dn
UTAX	P-C2655w MFP
Pantum	BM5110ADW

The DCA and Cloud Connector agent must be updated to version 1.1.0 and the NDD - Printer Monitor service to version 1.1.0, respectively, as instructed at Update the agent or gateway on portal. The manual update via the installer will update both simultaneously.

USB printers (Service: NDD - Printer Monitor USB)

HP

LaserJet Flow E52645

LaserJet M406

The DCA and Cloud Connector agent must be updated to version 1.1.0 and the NDD - Printer Monitor USB service to version 1.1.0, respectively, as instructed at Update the agent or gateway on portal. The manual update via the installer will update both simultaneously.

Adjusted models

Network printers (Service: NDD - Printer Monitor)
Brother	MFC-T4500DW
Epson	L396
HP	LASERJET 400 M401dn DESIGNJET T530
Xerox	VERSALINK C8000 ECOSYS MA3500cix

The DCA and Cloud Connector agent must be updated to version 1.1.0 and the NDD - Printer Monitor service to version 1.1.0, respectively, as instructed at Update the agent or gateway on portal. The manual update via the installer will update both simultaneously.

July 19, 2024

Fixes

Incorrect quantity displayed in the total printers indicator

In the Dashboard menu, when accessing with a user restricted to viewing data from a specific unit, the Total printers indicator showed a higher number of printers than was correct.

To correct this problem, we have improved the query responsible for loading the data for the Total printers indicator.

July 17, 2024

Fixes

Incorrect quantity of items displayed when grouping printers

When grouping printers in the grid in the Monitoring > Printers menu, the number of items displayed was incorrect when there were printers without a serial number. This was due to the differentiation between printers with null and empty serial numbers in the database, resulting in the creation of two separate groups.

To solve this problem, we implemented a fix that treats printers with null and empty serial numbers as belonging to the same group in the interface. Now, when grouping, the number of items will be displayed correctly, without duplicating groups.

July 15, 2024

Fixes

Error when updating services manually

When performing manual updates of multiple services via the Installations > Automatic updates > Service status menu, error and success messages were generated simultaneously, and in the end, not all the selected services were updated successfully.

The failure occurred when checking the status of Online services. If any service was Offline, the update failed for all selected services.

To correct this problem, we updated the related component.

Incorrect service update status

After updating a service, the Status column in the grid of the Installations > Automatic updates > Service status menu indicated that the service was updated, but the version displayed was not the latest available.

To correct this problem, we updated the related component.