View service information

The services covered by the DCA and Cloud Connector agent are:

NDD - Computer Monitor: monitors computers
NDD - Printer Monitor: monitors network printers
NDD - Printer Monitor USB: monitors USB printers
NDD - Print Queue: monitors print queues
NDD - Thermal Monitor USB: monitors USB thermal printers
NDD - Supply Watch: applies the saving rules configured in the NDD Orbix portal to print jobs and disables the advanced printing features in the drivers' properties of the printers covered by EcoPrint's default and custom rules
NDD - Queues Monitor: monitors print jobs, which is necessary for the operation of other services

The service covered by the Gateway Connector is:

NDD - Gateway Connector: method of communication between the DCA and Cloud Connector agent and the NDD Orbix portal

Who can use this feature

Users with the Admin or View Module and Service grids permissions

Instructions

Go to the Installations > Services menu

In the grid, in addition to the service information, you can view its status, which indicates how it is working:

• ONLINE	The service is working properly.
• OFFLINE	The service is out of communication for more than 72 (seventy-two) hours.

In the case of network or USB printers, if communication is lost between the DCA and Cloud Connector agent and the NDD Orbix portal, the readings obtained from meters and supplies will be stored locally.

Each reading will be retained for up to 15 days from the date of capture. If, at the end of this period, communication between the agent and the portal has not been re-established, the reading will be permanently deleted.

To re-establish communication, go to Printer with Offline monitoring status.

Once communication between the agent and the portal has been re-established, the stored readings for the last 15 days will be automatically recorded on the NDD Orbix portal.

Click on the desired service to open its properties

The tabs show:

Details

Displays the service data and allows you to remotely start, stop, restart or update the service.

Printers

Allows you to view the list of printers linked to the service.

To view the information on the desired printer, click on its name.

Logs

This allows you to view all the logs generated in the last 7 (seven) days by the service, according to the setting made. To view the logs for a specific period, click on the Filters button, select the desired period and click on the Apply button.

To update the list of logs displayed, click on the Refresh button in the top right-hand corner.

To export the logs to a text file, click the Export logs button in the top right corner. If the period filter is applied, it will be taken into account in the export. Otherwise, all logs generated in the last 7 (seven) days will be exported.

If you find error codes in the logs, consult the Troubleshooting articles to find the solution.