Finish or refuse printer supply demand

When a demand is generated, it can be:

• finished: action taken when the supply is received or used by the customer

If an automatic completion rule is active for the respective members of the demand, the system will automatically complete the demand when it identifies the supply change in the printer, as long as it is the same type and color. However, in the absence of configured rules, the demand must be terminated manually, as instructed below.

To follow the progress of the demand until it is finished (received or used by the customer), we recommend changing the status of the demand rather than finalizing it. Once finalized, the corresponding alert cannot be reopened.

• refused: occurs if the user, after analyzing the data, does not identify the need to replace the supply

If a demand is rejected and the supply still meets the criteria for indicating that it is running low, the alert will be reactivated and returned to the Supplies > Supplies running low menu.

Who can use this feature

Users with the Admin or Demand planning permissions

Instructions

1. Go to Supplies > Demand planning

2. Select the desired demand

 
To finish the supply demand, follow the steps below:

1. Click on the Finish button in the top right corner

2. Enter a comment with information about finalizing the demand, if desired

3. Click on the Finish button

When you have finished, you can view the record in two ways:

• On completed supply demands

• On the printer to which the supply is linked

 
To refuse the supply demand, follow the steps below:

1. Click on the Refuse button in the top right-hand corner

2. Enter a comment with information about the rejection of the demand, if you wish

We recommend flagging the reason for refusal for record purposes.

3. Click on the Refuse button

When you refuse, if the printer is still in need of replacement, the alert will be reactivated and you will return to the Supplies > Supplies running low menu, where you can request it again.