Start monitoring network thermal printers
Learn how to make the settings to start monitoring network thermal printers on the NDD Orbix portal.
Instructions
Step 1: install the agent
Step 2: enable and configure monitoring rules
Who can use this feature
Users with the Admin or Managing service rules and Enable or disable general service rule permissions
When you install the agent, no service will be enabled. The next step is to enable the service according to your needs, so that the agent takes over the service and monitors the device.
Go to the menu Installations > Enable services
Enable the network thermal printer monitoring service
Configure the rules for the computers that will have their network thermal printers monitored
Information
For more information on how to enable and configure monitoring rules, go to Enable and configure service rules.
Select the desired rule
Click on the Configure button in the top right corner
The button will only be enabled if the service is already synchronized. If the button is not enabled, synchronize the service and configure it later.Configure the service as instructed in Step 3: configure the service below
Step 3: configure the service
Who can use this feature
Users with the Admin or Installation management permissions
Configure addresses for printer search (required configuration)
The configuration of addresses for printer search defines which devices will be monitored by the service.
To configure the address search, follow the steps below:
Click on the Settings tab and then on Printer search
Click on + Add in Physical network addresses, under Search by unicast and/or under Broadcast addresses
Note
To add the broadcast addresses for the search, you must activate the configuration. When you activate it, the portal will perform an independent search to automatically locate all available printers on the network. If network addresses are added, the system will perform the search both independently and by the addresses entered.
Add the network addresses manually or by import
Click on the Save button
For more information on how to configure the addresses to search for printers for the service, access Configure addresses for searching network thermal printers for the service.
Configure scheduled printer search (optional configuration)
The daily search configuration defines the times when the agent scans for new devices and monitors the addresses configured by unicast or broadcast. By default, the times 09:00, 13:00, and 18:00 will be registered when the service is created, but they can be changed according to the needs of the operation.
Click on the Settings tab and then on Printer search
Locate the Daily thermal printer search option
Review and change, if you wish, the times
Click on the Save button
For more information about scheduled printer search, access Configure network thermal printer search for the service.
Start immediate printer search (optional configuration)
In addition to daily scheduling, the search can be started manually at any time. This allows immediate identification of new devices, instant registration and monitoring, and synchronization of data from already registered printers.
Click on the Settings tab and then on Printer search
Locate the Thermal printer search option
Click on the Search for printers button
For more information about the immediate search for printers, access Configure network thermal printer search for the service.
Configure service synchronization (optional configuration)
The synchronization configuration allows you to define the interval in hours between downloads of the settings applied in the portal and the interval in hours between the monitored data being sent to the portal. By default, a 4-hour interval (04:00:00) will be registered in both settings when the service is created, but this can be changed according to the needs of the operation.
Click on the Settings tab and then on Synchronization
Review and change, if you wish, the time interval at which the agent will Download settings and Sending monitoring reports
For more information on synchronization settings, access Configure network thermal printer service synchronization.
Configuring service monitoring (optional configuration)
The monitoring configuration allows you to define the printer response time and enable or disable some settings.
By default, the following will be configured when the service is created:
Thermal printer response time: 1 minute (01:00)
Use ping test to monitor: Active
Alert monitoring: Active
Odometer and supply monitoring: Active
These settings can be changed according to the needs of the operation.
Click on the Settings tab and then on Monitoring
Review and change, if you wish, the settings
For more information on monitoring settings, access Configure network thermal printer service monitoring.
Configure service communication (required configuration)
The communication configuration allows you to define the Simple Network Management Protocol (SNMP) configuration. By default, the settings below will be registered when the service is created, but they can be changed as needed for the operation:
SNMP v1/v2 Admin configuration
SNMP v1/v2 public configuration
Click on the Settings tab and then on Communication
Review, edit or add, if you wish, the communication settings necessary for communication between the portal and the printers, and the consequent fetching of data by the agent
For more information on the communication, access Configure network thermal printer service communication.
Once all of the above steps have been completed, and after the thermal printers have been read by the agent (if an immediate search for printers has not been performed), the network thermal printers covered by the enabled rules will automatically be monitored and will be available in the inventory.
To view the printer inventory, access View thermal printer inventory.