Configure addresses for searching network thermal printers for the service

Configuring addresses for searching thermal printers defines which devices will be monitored by the service. This configuration can be done by three methods:

• Unicast addresses: searches each network address individually within a configured range. Only IPv4 addresses are supported.

• Broadcast addresses: searches network addresses simultaneously, according to the configured subnets. Only IPv4 addresses are supported.

• Specific network address: searches for a unique network address. Supports IPv4 and IPv6.

Warning

For printers incompatible with SNMP communication, the search must be performed by registering the specific network address or search by unicast, since the search for broadcast requires compatibility with SNMP.

After configuration, the agent performs a scheduled or immediate search, registering the thermal printers found and starting their monitoring.

Who can use this feature

Users with the Admin or Installation management permissions

Instructions

1. Go to the Installations > Services menu

2. Click on the desired service to open its properties

3. Click on the Settings tab and Printer search

Configure unicast address search

1. Locate the Search by unicast option

2. Click the + Add button

3. In Manually add, enter the initial and final network addresses

4. In Import CSV, upload a CSV file containing the initial and final addresses

   1. Download the import model in Download template

   2. Fill in the CSV file with the initial and final addresses

   3. Save the CSV file and select or drag it to the portal
      The maximum file size allowed is 100kb.

Information

If an error occurs when importing the file, access Error importing network thermal printer search address file to resolve it.

5. Click the Add button to add the addresses and remain on the addition screen or the Add and Close button to add the addresses and return to the registration

Note

For additions to occur without errors, the addresses must be valid and the final address cannot be less than the initial one.

6. Click on the Save button

7. Configure the thermal printer search

If an address range is edited or deleted, all thermal printers found so far in the range will be deleted and will no longer be monitored.

Configure broadcast address search

Before manually adding or importing network addresses for broadcast address search, you must enable the configuration.

When enabled, the portal will perform an independent search to automatically locate all thermal printers available on the network. If network addresses are added, the system will perform the search both independently and by the addresses entered.

When you disable it, no further searches will be performed, but the thermal printers found up to the moment of deactivation will remain registered and will continue to be monitored.

1. Locate the Broadcast addresses option

2. Enable the configuration

3. Click the + Add button

4. In Manually add, enter the network address and subnet mask

5. In Import CSV, upload a CSV file containing the addresses and masks

   1. Download the import model in Download template

   2. Fill in the CSV file with the addresses and masks

   3. Save the CSV file and select or drag it to the portal
      The maximum file size allowed is 100kb.

Information

If an error occurs when importing the file, access Error importing network thermal printer search address file to resolve it.

6. Click the Add button to add the addresses and remain on the addition screen, or click the Add and Close button to add the addresses and return to the registration screen

Note

For additions to occur without errors, the addresses and masks must be valid.

7. Click on the Save button

8. Configure the thermal printer search

If an address or mask is edited or deleted, all thermal printers found up to that point will remain registered and will continue to be monitored.

Configure specific network address search

1. Locate the Physical network addresses option

2. Click the + Add button

3. In Manually add, enter the specific network address

4. In Import CSV, upload a CSV file containing the addresses

   1. Download the import template in Download template

   2. Fill in the CSV file with the addresses

   3. Save the CSV file and select or drag it to the portal
      The maximum file size allowed is 100kb.

Information

If an error occurs when importing the file, access Error importing network thermal printer search address file to resolve it.

5. Click the Add button to add the addresses and remain on the addition screen, or click the Add and Close button to add the addresses and return to the registration screen

6. Click on the Save button

Note

For additions to occur without errors, the addresses must be valid.

After confirming the addition, if there is a thermal printer linked to the specific network address, the agent will search immediately, register the device on the portal, and start monitoring.