Monitoring USB thermal printers
Learn how to make the settings to start monitoring USB thermal printers on the Orbix NDD portal.
Instructions
Step 1: install the agent
Step 2: enable and configure monitoring rules
Who can use this feature
Users with the Admin or Managing service rules and Enable or disable general service rule permissions
When you install the agent, no service will be enabled. The next step is to enable the service according to your needs, so that the agent takes over the service and monitors the device.
Go to the menu Installations > Enable services
Enable the USB thermal printer monitoring service
Configure the rules for the customers and computers that will have their USB thermal printers monitored
For more information on how to enable and configure monitoring rules, go to Enabling and configuring service rules.
Step 3: configure the service
Who can use this feature
Users with the Admin or Installations management permissions
After synchronization between the agent and the portal, the service will be available in the Installations > Services menu for the settings to be made.
Go to the menu Installations > Services
Click on the desired service to open its properties
Configure service synchronization (optional settings)
Click on the Settings tab and then on Synchronization
Review and change, if you wish, the time interval at which the agent will Download settings and Sending monitoring reports
By default, both settings are registered for every 04:00 (four hours), but these times can be changed according to the needs of the operation.
For more information on synchronization settings, go to Configure thermal printer service synchronization.
Configuring service monitoring (optional settings)
Click on the Settings tab and then on Monitoring
Review and change, if desired, the monitoring settings
By default, the settings are registered:
- Odometer monitoring: Enabled
- Alert monitoring: Enabled
But these settings can be changed according to the needs of the operation.
For more information on monitoring settings, go to Configure thermal printer service monitoring.
Once all the above steps have been carried out and once the printers have been read by the agent, the USB thermal printers covered by the enabled rules will automatically be monitored and available in the inventory.
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