Error code 4003

Failure

The log from the NDD - Printer Monitor or NDD - Thermal Monitor services recorded error code 4003 (PrinterCommunicationException).

There is a communication error between the service and the printer.

The computer on which the DCA and Cloud Connector agent is installed and the printer must be on the same network.

Also, if necessary, reduce the response time of the printer service configured in the NDD Orbix portal, as instructed at Configure printer service monitoring (printers) and Configure thermal printer service monitoring (thermal printers).

If the failure is not resolved using the solutions above, we recommend opening a support ticket for assistance in resolving the problem.