December 2023

What is the benefit of the new functionality? Provide the user with quick and easy access to the NDD Orbix Help Center (which has all the relevant documentation for the software), to understand how to operate the system and stay on top of the latest software updates.

How does the new functionality work? In the upper right corner of the NDD Orbix portal, click on the icon represented by a question mark to open the Help Center tab. Search for what you want in the search bar or, below, click on one of our documentations.

To view all available documentation, click on View all content.

Under Updates, you will see the latest release notes in descending order. Our releases notes are organized by month and year, and the content of the page is organized by day.

Observations? There isn't one.

December 13, 2023

New features

USB thermal printer management (BETA version)

What is the new functionality? The management of a new device by NDD Orbix, thermal printers with USB connection.

Currently, thermal printer management consists of label printing devices from the manufacturer Zebra. For correct operation, it is essential to install on the computer connected to the printer the Zebra ZDesigner driver corresponding to the model of printer that will be managed.

What is the benefit of the new functionality? The main benefits of this functionality are:

automate printer inventory
monitor the use of devices and their inputs

How does the new functionality work? By installing the DCA and Cloud Connector agent and enabling and configuring the service rules, the agent will scan the devices and automatically the USB thermal printers covered by the enabled rules will be monitored and available in the inventory.

In addition, you can perform remote actions with the service (start, restart, stop and update), view and configure the service logs, perform service synchronization and monitoring configurations, stop managing or remanage a printer, view odometer information, manually add or remove a reading and configure the issuing of alerts.

Remember to review the permissions of the users who will have access to the new functionality to grant them.

To find out more about how to start managing thermal printers, go to Managing thermal printers.

Observations? The version currently available on the NDD Orbix portal for managing thermal printers is BETA.

You must update the DCA and Cloud Connector agent to version 1.0.8, as instructed in Update the agent or gateway on portal.

Implement understanding of error codes in logs - Service: NDD - Thermal Monitor USB

What is the new functionality? To implement the understanding of error codes in the logs of the NDD - Thermal Monitor USB service.

What is the benefit of the new functionality? Standardization of the error codes in the logs in order to provide the user with a better understanding to apply the solution.

What is the benefit of the new functionality? The service logs can be checked via the Installations > Modules or Installations > Services menus. If the log contains an error, identify the error code and consult the documentation (Troubleshooting) to find the solution to the problem identified.

Observations? You must update the DCA and Cloud Connector agent to version 1.0.8, as instructed in Update the agent or gateway on portal.

Improvements

New permissions for managing thermal printers

What purpose? Added new permissions for managing thermal printers to allow segregation of user actions.

What was done? New permissions have been implemented for viewing, editing and deactivating the management of thermal printers, as well as manually entering odometers.

What will be affected? In the Administration > Users and Administration > Permission Groups menus, when creating or editing a user or a permission group, it will be possible to define the level of permission that the thermal printers have.

What is the impact on the environment? It is necessary to review the permissions granted to users and permission groups to add or remove permissions for thermal printers.

Observations? Definition of new permissions:

View thermal printers: view thermal printers in the Monitoring > Thermal printers menu grid, open their properties and view the SUMMARY, INFO, ODOMETER and MOVES tabs
Disable management: stop managing thermal printers in the Monitoring > Thermal printers menu
Edit thermal printers: edit the thermal printer register
Insert odometers: add odometer manually when opening a thermal printer in the Monitoring > Thermal printers menu

Fixes

Error converting information into external modules

How did the problem happen? The module responsible was unable to convert the return from the USB capture internally.

When did the problem happen? During the capture of information from connected USB devices.

Where was the problem? In the external module (InventoryUSBNet) when converting the captured data.

What was done to fix it? Changed the return if there was any inconsistency in capturing the information.

You must update the DCA and Cloud Connector agent to version 1.0.8, as instructed in Update the agent or gateway on portal.

Scheduled monitors were not executed

How did the problem happen? Due to settings download periods, monitoring schedules were not respected or executed as configured in the NDD Orbix portal.

When did the problem happen? During scheduled device monitoring.

Where was the problem? In the monitoring module.

What was done to fix it? Corrections have been made so that the search is not affected by the settings download.

You must update the DCA and Cloud Connector agent to version 1.0.8, as instructed in Update the agent or gateway on portal.

Approvals

Approved network printers

Approved models?

Brother - DCP L5660DN
Brother - MFC L6912DW
Epson - L6270
Epson - WF C20750
HP - Color LaserJet MFP X57945
HP - Color LaserJet Pro MFP 4303
Kyocera - Ecosys P4060dn
Lexmark - XM 3350
Xerox - WorkCentre 7225

Observations? There isn't one.

Approved USB thermal printers

Approved models?

Zebra - Industrial ZT231
Zebra - Desktop ZD230

Observations? There isn't one.

December 06, 2023

Fixes

Computer name change was not reflected in other parts of the portal

How did the problem happen? When the client changed the computer name, the change was not reflected in other parts of the system, including the rule for enabling the service in the portal.

When did the problem happen? When the computer name was changed.

Where was the problem? In the grid of the Installations > Services menu and in the rule settings of the Installations > Enable services menu.

What was done to fix it? Changed the processing to ensure that when the hostname of an agent or the DCA and Cloud Connector is updated, the update is replicated in all the associated rules.

The values of some dashboard indicators were diverging

How did the problem happen? There was a discrepancy in the values shown in the indicators Total printers, Monitoring - Online and offline and Printer monitoring.

When did the problem happen? When processing the generation of indicators for clients with a large volume of data.

Where was the problem? In the indicators Total printers, Monitoring - Online and offline and Printer monitoring in the Dashboard menu.

What was done to fix it? We made adjustments to the processing and display of the indicators.

December 05, 2023

Improvements

Add the "Remaining days" column to the supplies running low grid

What purpose? To add a new column to the supplies running low grid.

What was done? The Remaining days column has been added to the supplies running low grid, so that the user can easily see the number of days remaining for a supply that has a running low alert and replenish it.

What will be affected? The grid in the Supplies > Supplies running low menu.

What is the impact on the environment? There isn't one.

Observations? The number of days remaining in a supply is the time interval between the day the column was viewed and the running by low indicated in the rule for the supply in question.

In the column, "0" will be entered for supplies with a running by low close to the end or indeterminate.

Change the nomenclature of the product grid menu for inventory

What purpose? To improve the location of the product inventory menu.

What was done? Changed the nomenclature of the product grid menu to inventory.

What will be affected? The Administration > Products > Products menu has been renamed to Administration > Products > Inventory.

What is the impact on the environment? There isn't one.

Observations? There isn't one.

Fixes

Slowdown or error when generating meter reports

How did the problem happen? The generation of meter reports was slow. In some cases, there was an error and the reports were not generated.

When did the problem happen? Intermittently during the generation of meter reports.

Where was the problem? In predefined and customized meter reports.

What was done to fix it? Optimized report generation processing to prevent slowdowns or errors during generation.