Thermal printer monitoring
Monitoring thermal printers in NDD Orbix offers a centralized and efficient management solution for companies that rely on these printers in continuous operations. The feature makes it possible to monitor the status of the devices, collect usage and odometer data, and issue alerts about how the equipment is working.
Through continuous monitoring, companies gain an integrated and strategic view of all devices, enabling informed decisions and the reduction of operating costs. Predictive maintenance helps avoid unexpected downtime and improper use of inputs, extending the useful life of equipment.
This proactive approach makes it possible to anticipate problems and respond quickly to failures, ensuring quality of service. The constant availability of printers increases productivity and improves the user experience.
In addition, the feature ensures the continuous operation of thermal printers, allowing critical processes to be completed without interruption, providing a more reliable and satisfying experience for the end customer.
For instructions on how to set up thermal printer monitoring, visit Managing thermal printers.
Overview of a thermal printer's properties
Main benefits
Cost and
resource
optimization
Centralized and efficient management
Continuous and proactive monitoring
Uninterrupted operation
Data-based decision making
Personalized
alerts
Alignment with ESG
The thermal printer monitoring feature helps companies achieve sustainability and social responsibility goals by supporting ESG initiatives:
Environmental
Reducing waste by predicting and avoiding premature replacement of parts and equipment, minimizing waste.
Social
Reducing repetitive tasks for employees and improving the work experience, promoting satisfaction and productivity.
Governance
Detailed visibility and control of printer status, facilitating transparent management in line with policies.
Monitoring flow
After installing and activating the DCA and Cloud Connector agent in the customer's environment, data from thermal printers connected via USB is collected and sent to the cloud, where it is processed and made available on the portal.
In the portal, the monitoring status of each printer is displayed with the following indicators:
ONLINE: indicates that monitoring is taking place normally and the portal has received data from the printer in the last 7 days.
OFFLINE : indicates that monitoring is not taking place, as more than 7 days have passed without data from the printer being sent to the portal.
The following example monitoring flow shows how any connection problems are signaled to the user:
Monitoring flow
This solution is ideal for companies looking to maximize the availability and performance of their devices, ensuring continuity of operations without interruption.