Filter printer monitoring by manufacturer and model

The monitoring filter allows you to select which manufacturers and models you want to monitor and collect data from network printers or USB printers.

Instructions

For USB printers, you can filter monitoring by service (individual) or by customer (bulk).

For network printers, you can only filter monitoring by customer (bulk).

For USB printers, if there are filters by service and by customer registered for the same customer, the filter by service will be applied as it is more specific.

In this case, the message will be displayed:
There are services with an active monitoring filter rule, so the settings on this screen will be overwritten.

If you want the filter per customer to be applied, review the filters per service registered for the customers covered by the filter per customer.

Filter by service (only available for USB printers)

1. Go to Installations > Services menu

2. Click on the desired service to open its properties

3. Click on the Settings tab and the Monitoring option

4. In Block filter by manufacturer and model, activate Status

5. Under USB monitoring type, check the option Monitor all, but block these manufacturers and models to monitor all and add exceptions to block, or Block all, but monitor these manufacturers and models to block all and add exceptions to monitor

   1. To add the exceptions according to the option chosen, click on the + Add button

   2. Enter the desired Manufacturer (mandatory)

   3. Enter the desired Model (optional). If the manufacturer is entered but the model is not, all the manufacturer's models will be considered for blocking or monitoring (depending on the option chosen)

   4. Click the Add button to add

   5. Repeat the action as many times as necessary until you have added all the manufacturers and models you want

To edit or delete a filter, go to Edit or delete records.

When installing the agent, the option Monitor all, but block these manufacturers and models will be taken as the default. This way, all manufacturers and models will be monitored until the option is changed or a manufacturer and model exception is registered.

Filter by customer (available for network and USB printers)

1. Go to Settings > Monitoring

2. Locate the USB monitoring filter or Network monitoring filter option, depending on the type of printer you want.

3. Click on the Edit button

4. In the side tab, under Customer, check the All Customers option if you want the rule to apply to all customers or Specific Customers if you want to add which customers the rule will apply to

5. In the side tab, under Monitoring type, check the option Monitor all, but block selected manufacturers and models to monitor all and add exceptions to block, or Block all, but monitor selected manufacturers and models to block all and add exceptions to monitor

6. Click the Save button

In step 4, if the Specific Customers option is chosen, follow the steps below:

1. Click the + Add button

2. Select the customers you want to add to the rule

3. Click the Add button to add and remain on the add screen or the Add and Close button to add and return to the page

In step 5, to add the exceptions according to the option chosen, follow the steps below:

1. Click on the + Add button

2. Enter the desired Manufacturer (mandatory)

3. Enter the desired Model (optional). If the manufacturer is entered but the model is not, all the manufacturer's models will be considered for blocking or monitoring (depending on the option chosen)

4. Click the Add button to add and remain on the add screen or the Add and Close button to add and return to the page.

5. Repeat the action as many times as necessary until you have added all the manufacturers and models you want.

To edit or delete a filter, go to Edit or delete records.

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