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Block or unblock monitoring of network printers by serial number or network address

Monitoring blocking allows you to prevent the service from monitoring certain network printers based on their serial number or network address.

  • Block by serial number: monitoring of the printer associated with the serial number will be blocked, regardless of the network address to which it is linked.

  • Block by network address: monitoring will be blocked for any printer that has or will have this network address, regardless of its serial number.

Blocking can be performed in two ways:

  • By service, to block multiple serial numbers or network addresses at the same time;

  • By printer, to block multiple services that monitor a serial number or network address.

Who can use this feature

Users with the Admin or Installation management permissions

Instructions

Block serial number by service

  1. Access the Installations > Services menu

  2. Click on the desired service to open its properties

  3. Click on the Supervised printers tab

  4. Select the desired printers

  5. Click on the Block series button located in the upper right corner

  6. Click on the Confirm button to block the printer

When a serial number is blocked:

  • The printer will be removed from the Supervised printers and Supervised network addresses tabs.

  • It will be moved to the Block list > Blocked series tab, with information about the last network address that the printer used for communication.

If the printer's network address changes:

  • If the printer is linked to another network address, the last network address will be updated in the Block list > Blocked series grid, but monitoring will remain blocked.

  • If the network address that was linked to this printer is transferred to another device, the network address will return to the Supervised printers and Supervised network addresses tabs, as the new printer will be monitored by this address.

Block network address by service

  1. Access the Installations > Services menu

  2. Click on the desired service to open its properties

  3. Click on the Supervised network addresses tab

  4. Select the desired addresses

  5. Click on the Block address button located in the upper right corner

  6. Click on the Confirm button to block

When a network address is blocked:

  • The network address will be removed from the Supervised printers and Supervised network addresses tabs.

  • It will be moved to the Block list > Blocked network addresses tab, with information about the last printer that communicated through that address.

In case of printer change:

  • If the address is linked to another printer, the last printer will be updated in the Block list > Blocked network addresses grid, but monitoring will remain blocked.

  • If the printer that was linked to that network address is transferred to another address, the printer will return to the Supervised printers and Supervised network addresses tabs, as the printer will be monitored by the new address.

Block serial number or network address by printer

  1. Access the Monitoring > Printers menu

  2. Click on the name of the desired printer to open its properties

  3. Click on the Installations tab

  4. Select the desired service

  5. Click on the Blocking button

  6. Choose the desired option, either Block by series or Block by IP address

  7. Click on the Confirm button in the message box to confirm the action

When a serial number or network address is blocked:

  • The block will be listed in the Block list for the service.

In case of changes:

  • When blocking by serial number:

    • If the printer is linked to another network address, monitoring will remain blocked.

    • If the network address that was linked to that printer is transferred to another device, the new printer will be monitored by that address.

  • When blocking by network address:

    • If the address is linked to another printer, monitoring will remain blocked.

    • If the printer that was linked to this network address is transferred to another address, the printer will be monitored by the new address.

Unblock serial number

  1. Access the Installations > Services menu

  2. Click on the desired service to open its properties

  3. Click on the Block list > Blocked series tab

  4. Select the desired serial numbers

  5. Click on the Unblock button located in the upper right corner

  6. Click on the Confirm button to unblock

When a serial number is unblocked:

  • The printer will be removed from the Block list > Blocked series tab.

  • If there is a network address linked to the printer and that address is still configured to search for unicast or broadcast, monitoring will be reactivated, and the printer will be listed again in the Supervised network addresses and Supervised printers tabs.

Unblock network address

  1. Access the Installations > Services menu

  2. Click on the desired service to open its properties

  3. Click on the Block list > Blocked network addresses tab

  4. Select the desired network addresses

  5. Click on the Unblock button located in the upper right corner

  6. Click on the Confirm button to unblock

When a network address is unblocked:

  • The network address will be removed from the Block list > Blocked network addresses tab.

  • If there is a printer linked to the network address and it is still configured to search for unicast or broadcast, monitoring will be reactivated, and the network address will be listed again in the Supervised network addresses and Supervised printers tabs.

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