October 2025
These are the October 2025 release notes of NDD Orbix.
See a summary of all updates and click on the links to navigate each one.
DCA and Cloud Connector agent (Windows version 1.2.9):
FIXES
APPROVALS
Adjusted network printers models (Service: NDD - Printer Monitor)
Adjusted USB printers models (Service: NDD - Printer Monitor USB)
NDD Orbix portal:
IMPROVEMENTS
DCA and Cloud Connector agent (Windows version 1.2.8):
FIXES
APPROVALS
DCA and Cloud Connector agent (Windows version 1.2.7):
FIXES
DCA and Cloud Connector agent (Windows version 1.2.6):
FIXES
DCA and Cloud Connector agent (Windows version 1.2.5):
IMPROVEMENTS
FIXES
October 30, 2025
Fixes
Instability in communication with certain Epson equipment (Service: NDD - Printer Monitor USB)
During monitoring, in the communication stage between the agent and certain Epson equipment, temporary instabilities occurred, manifested by printing noises, device busy status, and the message “printing...” displayed on the screen.
To correct this, we adjusted the start and end of the EJL commands. Previously, PJL protocol markers were used, which caused the equipment to misinterpret the commands.
Warning
The DCA and Cloud Connector (Windows) agent must be updated to version 1.2.9 and the NDD - Printer Monitor USB (Windows) service to version 1.1.16, respectively, as instructed at Update the agent or gateway on portal.
Approvals
Approved network printers (Service: NDD - Printer Monitor)
| Meters capture | Supplies capture |
Brother | MFC-T910DW | MFC-T910DW |
Warning
The DCA and Cloud Connector (Windows) agent must be updated to version 1.2.9 and the NDD - Printer Monitor (Windows) service to version 1.1.25, respectively, as instructed at Update the agent or gateway on portal.
Adjusted network printers models (Service: NDD - Printer Monitor)
Epson | WF-C5390 |
Warning
The DCA and Cloud Connector (Windows) agent must be updated to version 1.2.9 and the NDD - Printer Monitor (Windows) service to version 1.1.25, respectively, as instructed at Update the agent or gateway on portal.
Approved USB printers (Service: NDD - Printer Monitor USB)
| Meters capture | Supplies capture |
Brother | HL-L5212DW | HL-L5212DW |
Warning
The DCA and Cloud Connector (Windows) agent must be updated to version 1.2.9 and the NDD - Printer Monitor USB (Windows) service to version 1.1.16, respectively, as instructed at Update the agent or gateway on portal.
Adjusted USB printers models (Service: NDD - Printer Monitor USB)
Epson | WF-M5299 |
Ricoh | P 800 |
Warning
The DCA and Cloud Connector (Windows) agent must be updated to version 1.2.9 and the NDD - Printer Monitor USB (Windows) service to version 1.1.16, respectively, as instructed at Update the agent or gateway on portal.
October 15, 2025
Improvements
Optimization of computer performance graph resizing
The graph displayed in the Performance tab of the computer properties (in the Monitoring > Computers > Devices menu) has been improved to automatically adjust to different screen sizes and formats, ensuring better visualization and usability.
Fixes
Location was not updated on computers connected via a wired network (Service: NDD - Computer Monitor)
The information displayed in the Location tab of the computer properties (in the Monitoring > Computers > Devices menu) was not updated when clicking the Update button when the computer was connected via a wired network.
To fix this, we adjusted the update flow, ensuring that the location is updated correctly for computers connected by cable.
Warning
The DCA and Cloud Connector (Windows) agent must be updated to version 1.2.8 and the NDD - Computer Monitor (Windows) service to version 1.4.0, respectively, as instructed at Update the agent or gateway on portal.
RAM memories with invalid serial numbers were ignored (Service: NDD - Computer Monitor)
During RAM memory information collection, some devices returned the SerialNumber field with an invalid value (zero or missing).
To fix this, we adjusted the RAM memory data collection process, which now uses the Tag field as a complementary identifier, ensuring that memories with invalid SerialNumber and identical properties are collected correctly.
Warning
The DCA and Cloud Connector (Windows) agent must be updated to version 1.2.8 and the NDD - Computer Monitor (Windows) service to version 1.4.0, respectively, as instructed at Update the agent or gateway on portal.
Approvals
Approved network printers (Service: NDD - Printer Monitor)
| Meters capture | Supplies capture |
Canon | iR-ADV C259 | iR-ADV C259 |
Epson | WF-M5299 | WF-M5299 |
Visioneer | P45dn | P45dn |
Warning
The DCA and Cloud Connector (Windows) agent must be updated to version 1.2.8 and the NDD - Printer Monitor (Windows) service to version 1.1.24, respectively, as instructed at Update the agent or gateway on portal.
Adjusted network printers models (Service: NDD - Printer Monitor)
Pantum | CM2107ADW |
Epson | WF-M5799 |
Xerox | VERSALINK C415 |
Lexmark | CX635adwe |
Kyocera | ECOSYS MA4000cix |
Warning
The DCA and Cloud Connector (Windows) agent must be updated to version 1.2.8 and the NDD - Printer Monitor (Windows) service to version 1.1.24, respectively, as instructed at Update the agent or gateway on portal.
October 08, 2025
Fixes
Error during installation of version 1.2.6 of DCA and Cloud Connector
In some cases, when attempting to install version 1.2.6 of the DCA and Cloud Connector agent, an error occurred that prevented the installation from continuing.
To fix this, we have released a new version, ensuring that the installation can be completed without interruption.
Warning
The DCA and Cloud Connector (Windows) agent must be updated to version 1.2.7, as instructed at Update the agent or gateway on portal.
October 06, 2025
Fixes
Unidentified alerts on Zebra printers configured in other languages (Service: NDD - Thermal Monitor and NDD - Thermal Monitor USB)
When Zebra printers were configured in a language other than English, alerts were not identified correctly.
To fix this, we have expanded compatibility to the following languages:
English
Danish
Dutch
Finnish
French
German
Italian
Portuguese
Russian
Spanish
Swedish
Warning
The DCA and Cloud Connector (Windows) agent must be updated to version 1.2.6, the NDD - Thermal Monitor (Windows) service to version 1.3.4, and the NDD - Thermal Monitor USB (Windows) service to version 1.6.5, respectively, as instructed at Update the agent or gateway on portal.
October 01, 2025
Improvements
LibreHardwareMonitor component update (Service: NDD - Computer Monitor)
The NDD - Computer Monitor service has been updated to a new version of the LibreHardwareMonitor component, which no longer uses WinRing0 technology to collect hardware information.
The WinRing0 driver was being blocked or flagged by security tools, such as Microsoft Defender, generating false positives. With this update, we have reduced these occurrences and ensured greater stability, security, and reliability in the system's operation.
Warning
The DCA and Cloud Connector (Windows) agent must be updated to version 1.2.5 and the NDD - Computer Monitor (Windows) service to version 1.3.9, respectively, as instructed at Update the agent or gateway on portal.
Fixes
Incorrect data collection from Brother TJ series thermal printers (Service: NDD - Thermal Monitor)
At times, odometer, meter, and supply data from Brother TJ series thermal printers was collected incorrectly.
We have corrected the collection process to prevent incorrect data capture.
Warning
The DCA and Cloud Connector (Windows) agent must be updated to version 1.2.5 and the NDD - Thermal Monitor (Windows) service to version 1.3.3, respectively, as instructed at Update the agent or gateway on portal.