October 2024
These are the October 2024 release notes of NDD Orbix.
See a summary of all updates and click on the links to navigate each one.
DCA and Cloud Connector agent:
FIXES
Failure to capture model names of Katun devices (Service: NDD - Printer Monitor)
Failure of the service when searching for devices by unicast (Service: NDD - Printer Monitor)
Failure to monitor devices without a serial number (Service: NDD - Printer Monitor)
APPROVALS
Adjusted network printers models (Service: NDD - Printer Monitor)
Adjusted USB printers models (Service: NDD - Printer Monitor USB)
DCA and Cloud Connector agent:
FIXES
NDD Orbix portal:
NEW FEATURES
IMPROVEMENTS
FIXES
DCA and Cloud Connector agent:
FIXES
DCA and Cloud Connector agent:
FIXES
DCA and Cloud Connector agent:
FIXES
NDD Orbix portal:
FIXES
October 31, 2024
Fixes
Failure to capture model names of Katun devices (Service: NDD - Printer Monitor)
There was a failure to capture the model name when monitoring Katun devices.
We have corrected the search OID for the model names of Katun devices.
The DCA and Cloud Connector agent must be updated to version 1.1.12 and the NDD - Printer Monitor service to version 1.1.8, respectively, as instructed at Update the agent or gateway on portal.
Failure of the service when searching for devices by unicast (Service: NDD - Printer Monitor)
There was a service failure when searching for devices via unicast in invalid IP ranges.
We have corrected this so that invalid ranges are ignored.
The DCA and Cloud Connector agent must be updated to version 1.1.12 and the NDD - Printer Monitor service to version 1.1.8, respectively, as instructed at Update the agent or gateway on portal.
Failure to monitor devices without a serial number (Service: NDD - Printer Monitor)
There was a failure when searching the database for devices without a serial number.
We have corrected this so that, in these cases, the search is based on the MAC address, model and manufacturer.
The DCA and Cloud Connector agent must be updated to version 1.1.12 and the NDD - Printer Monitor service to version 1.1.8, respectively, as instructed at Update the agent or gateway on portal.
Approvals
Approved network printers (Service: NDD - Printer Monitor)
| Meters and supplies capture |
HP | COLOR LASERJET PRO MFP 4302 |
Kyocera | ECOSYS P5026cdn |
Brother | MFC-8460N |
Canon | MB5400¬MB5410 |
The DCA and Cloud Connector agent must be updated to version 1.1.12 and the NDD - Printer Monitor service to version 1.1.8, respectively, as instructed at Update the agent or gateway on portal.
Approved USB printers (Service: NDD - Printer Monitor USB)
| Meters and supplies capture | Supplies capture only |
Brother | DCP T820DW | - |
HP | LaserJet MFP M430 | - |
Samsung | M337x 387x 407x | - |
Xerox | - | Phaser 3020 |
Canon | - | iR-ADV C5535/5540 |
The DCA and Cloud Connector agent must be updated to version 1.1.12 and the NDD - Printer Monitor USB service to version 1.1.3, respectively, as instructed at Update the agent or gateway on portal.
Adjusted network printers models (Service: NDD - Printer Monitor)
| Meters and supplies capture |
Brother | MFC-J6955DW |
HP | COLOR LASERJET CP2025n |
Kyocera | ECOSYS PA4500x |
The DCA and Cloud Connector agent must be updated to version 1.1.12 and the NDD - Printer Monitor service to version 1.1.8, respectively, as instructed at Update the agent or gateway on portal.
Adjusted USB printers models (Service: NDD - Printer Monitor USB)
| Meters and supplies capture |
HP | LaserJet Pro M501dn |
The DCA and Cloud Connector agent must be updated to version 1.1.12 and the NDD - Printer Monitor USB service to version 1.1.3, respectively, as instructed at Update the agent or gateway on portal.
October 25, 2024
Fixes
Service startup error (Service: NDD - Computer Monitor)
When updating the version of the NDD - Computer Monitor service, the Microsoft.Management.Infrastructure.dll file was being removed from the installation directory, preventing it from starting up correctly.
We have implemented a fix to ensure that this file remains in the directory after the update, ensuring that the service works correctly.
The DCA and Cloud Connector agent must be updated to version 1.1.11 and the NDD - Computer Monitor service to version 1.3.3, respectively, as instructed at Update the agent or gateway on portal.
October 21, 2024
New features
Importing computer groupings
Importing computer groupings into NDD Orbix significantly simplifies the management and installation of print queues, reducing operational effort and speeding up the process.
Now, you can import several groupings from one customer at once. The import file can be reused to add new groupings or update existing ones, eliminating the need for manual editing.
In addition, you can include computers that are not yet registered in the system because they don't have the DCA and Cloud Connector agent installed. During the import, these new computers will be registered and linked to the corresponding groupings.
It is important to note that until the agent is installed on the computer, the queues will not be installed immediately. However, you can create the queues in the portal, and as soon as the agent is installed on the computers, they will automatically receive the associated queues. This approach allows you to anticipate the creation and configuration of the queues, eliminating the need to have the agents installed beforehand.
For more details on how to use this functionality, go to Create print queue grouping.
New filters in the module and service grids
To improve usability and ensure seamless operation, new filters have been implemented in the module and service grids. These filters provide a clearer and more immediate view of which items require attention, making it easier for users to take proactive action.
Installations > Modules menu:
All: displays all modules, regardless of status.
Attention: displays modules with the status Warning.
Offline: displays modules with the status Offline.
Installations > Services menu:
All: displays all services, regardless of status.
Offline for 15 days: displays services that stopped monitoring 15 days ago.
Offline for 30 days: displays services that stopped monitoring 30 days ago.
Offline for 90 days: displays services that stopped monitoring 90 days ago.
After selecting a filter, the grid will only display the modules/services that correspond to the chosen option.
Improvements
Real computer image
When accessing a computer's properties, the actual image corresponding to the device will be displayed, making it easier to identify and check.
This image will be defined based on the model and manufacturer of the device, guaranteeing an accurate and reliable representation.
Adjusting the nomenclature of the printer address field
To increase the clarity and accuracy of the data displayed in the system, we have made adjustments to the nomenclature of the field that informs you of the printer's address.
References to the IP address of network and USB printers have been changed to Network/USB address in the following places:
Column in the grid of the Monitoring > Printers menu
Summary tab in the printer properties in the Monitoring > Printers menu
Info tab in the printer properties in the Monitoring > Printers menu
This field tells you the IP or hostname of the printer for network printers, or the hostname of the workstation monitoring the USB printer.
Fixes
Print queue driver was not created
When entering the portal with a user who has access to more than one provider and trying to create a driver in the Print queues > Drivers menu, a success message was displayed, but the driver did not appear in the grid list.
We have corrected this so that the system allows users with access to multiple providers to create drivers correctly in any of the providers.
Service restart error (Service: NDD - Computer Monitor)
When trying to restart the NDD - Computer Monitor service, the timeout for stopping the service was exceeded, preventing it from restarting correctly.
We have implemented a fix that makes the timeout between processes configurable. It will now wait 20 seconds between the start of the stop and the start of the service restart.
The DCA and Cloud Connector agent must be updated to version 1.1.10 and the NDD - Computer Monitor service to version 1.3.2, respectively, as instructed at Update the agent or gateway on portal.
October 10, 2024
Fixes
Supply savings not being applied to Kyocera printers (Service: NDD - Supply Watch)
There was an error identifying Kyocera printers when trying to apply the supply saving settings.
We have adjusted the parser for these printers so that they are correctly identified and the print savings are applied.
The DCA and Cloud Connector agent must be updated to version 1.1.9 and the NDD - Supply Watch service to version 1.0.1, respectively, as instructed at Update the agent or gateway on portal.
October 03, 2024
Fixes
Duplicate print queue installation status (Service: NDD - Print Queue)
When restarting or shutting down the computer, the device's installation status was duplicated in the Installation status tab of a print queue's properties.
We made adjustments to the agent's synchronization with the portal to avoid duplicating the installation status.
The DCA and Cloud Connector agent must be updated to version 1.1.8 and the NDD - Print Queue service to version 1.1.1, respectively, as instructed at Update the agent or gateway on portal.
October 01, 2024
Fixes
Automatic updating of services was not carried out
Services were not updated when automatic update rules were configured in the Installations > Automatic updates > Update rules menu, since the responsible component generated an error when it started processing updates.
The update with customized resolvers has been added and the download time of the service to be updated has been adjusted.