November 2025
These are the November 2025 release notes of NDD Orbix.
See a summary of all updates and click on the links to navigate each one.
DCA and Cloud Connector agent (Windows version 1.2.10):
NEW FEATURES
FIXES
APPROVALS
November 18, 2025
New features
New prerequisite: EpsonBidirectionalService (Service: NDD - Printer Monitor USB)
For Epson printers connected via USB, the EpsonBidirectionalService (installed via the EpsonNet SDK for Windows application) must be running.
During the manual installation process in Windows, the installer will automatically check whether the EpsonNet SDK for Windows is already present on the computer. If it is not, the installation will be performed automatically.
Do not interrupt the execution of the EpsonBidirectionalService service. It is essential for the proper functioning of the NDD - Printer Monitor USB service.
Warning
The DCA and Cloud Connector (Windows) agent must be updated to version 1.2.10 and the NDD - Printer Monitor USB (Windows) service to version 1.1.17, respectively, as instructed at Update the agent or gateway on portal.
Fixes
Inconsistency in processing printer alerts (Service: NDD - Printer Monitor)
The system incorrectly interpreted code 13 (SubunitEmpty) alerts as “ no paper,” even when the actual problem was an empty drum. This resulted in:
Discarding the drum event when there was paper in the trays.
Converting the Drum event to “ no paper” when there was no paper.
In addition, codes 13 and 40 were improperly included in the “no paper” detection rules, violating the Printer MIB default (RFCs 1759 and 3805), which defines only code 808 as the official indicator of no paper.
The problem occurred whenever an alert with code 13 (SubunitEmpty) was received, regardless of the actual status of the trays or the Drum, in the following scenarios:
Paper present + Drum empty: Drum event discarded.
Paper absent + Drum empty: Drum event converted to “no paper.”
To correct:
We adjusted the existing logic to preserve the description of event 13 in the “paper present + drum empty” scenario.
We ensured that the alert was not converted incorrectly.
We removed codes 13 and 40 from the “no paper” check.
We kept only code 808 as the official indicator of “no paper,” in accordance with RFCs 1759 and 3805.
Warning
The DCA and Cloud Connector (Windows) agent must be updated to version 1.2.10 and the NDD - Printer Monitor (Windows) service to version 1.1.26, respectively, as instructed at Update the agent or gateway on portal.
Approvals
Approved network printers (Service: NDD - Printer Monitor)
| Meters capture | Supplies capture |
Canon | MF1538C II | MF1538C II |
Warning
The DCA and Cloud Connector (Windows) agent must be updated to version 1.2.10 and the NDD - Printer Monitor (Windows) service to version 1.1.26, respectively, as instructed at Update the agent or gateway on portal.