May 2023
These are the May 2023 release notes of NDD Orbix.
See a summary of all updates and click on the links to navigate each one.
FIXES
IMPROVEMENTS
NEW FEATURES
FIXES
May 31, 2023
Fixes
NDD Printer Monitor USB service was not activated even when there were rules
How did the problem happen? The NDD Printer Monitor USB service was not activated on the computer even though there were rules for activation.
When did the problem happen? The user would perform the activation setup of the USB printer monitoring service by selecting a specific computer and the computer would not activate the USB monitoring service on the selected machine.
Where was the problem? In the menu Settings > Monitoring > Monitoring Services > USB Printer Monitoring > Configure Rules.
What was done to fix it? Fixed the rule interpretation mechanism in the NDD Orbix portal to consider the machine name, as it was capturing another machine's settings.
May 16, 2023
Improvements
Images of the actual models of printers and supplies
What purpose? Added the images of the actual models of printers and supplies in the respective summary grids of the NDD Orbix portal.
What was done? Inserted the image of both supplies and printer in the information grid of each item.
What will be affected? Inserted the image of both supplies and printer in the information grid of each item.
What is the impact on the environment? When the user accesses the grid of information of the printer or supplies, the image of the items will be presented.
Observations? There isn't one.
Keep the state of some grids as changed by the user
What purpose? Make the user experience more fluid when they are searching for data in the NDD Orbix portal grids.
What was done? It will keep the grid state the way the user changed it when he enters the properties of the module, the service, the customers and the users. This is to maintain paging and grid results when the user searches.
What will be affected? The grids in the Agents > Modules, Agents > Services, Administration > Customers and Administration > Users menus.
What is the impact on the environment? There isn't one.
Observations? There isn't one.
Search bar standardization
What purpose? Standardize the search bar of the Agents menu.
What was done? Updated the search bar version to add the magnifying glass icon button (which does the simple search) and to change the color of the advanced filters button.
What will be affected? Searched the grids in the Agents menu.
What is the impact on the environment? There isn't one.
Observations? There isn't one.
May 8, 2023
New features
Single agent monitoring
What is the new functionality? Provide a new agent that unifies device monitoring.
What is the benefit of the new functionality? Through a single agent the provider will have multiple services, such as monitoring computers, network printers and USB printers, facilitating the process of automation and time optimization, as well as reducing operational costs.
How does the new functionality work? By installing the new agent and performing the settings on the NDD Orbix portal, the devices will now be monitored by the agent.
Observations? Before installing the new agent, you must uninstall the previous agents (DCA and Cloud Connector and Workstation Agent) from the computers. To remove these agents, follow the steps below:
1. In Windows, go to the "Control Panel";
2. Click on "Programs";
3. Click on "Programs and Features";
4. Right-click "DCA and Cloud Connector" and/or "Workstation Agent" in the list of installed programs and click "Uninstall";
5. Read the message presented carefully and click "Yes".
Configuration of device monitoring rules through the portal
What is the new functionality? Make available on the NDD Orbix portal the possibility to configure the customers and devices (computers, network printers and USB printers) that will be monitored by the agent.
What is the benefit of the new functionality? Through the NDD Orbix portal, this functionality provides agility and ease to the providers, allowing to activate and/or deactivate, as well as configure the services that will be used by one or more customers.
How does the new functionality work? When installing the NDD Orbix monitoring agent, it will be necessary to configure the business rules in the layer of customers and devices that will be monitored by the agent. Through the "Monitoring Services" submenu, you can make these settings, such as enabling or disabling monitoring and registering the rules.
Observations? The "Monitoring" submenu has been divided into 2 submenus: "Monitoring Services", where you can make monitoring settings for the devices, and "Monitoring Configurations", where you can make "Inactivity warning" and "Reasons for not monitoring" settings.
Fixes
Processing error when sending the unique identifier ID of the device empty
How did the problem happen? There is a parameter that is a unique identifier ID, but some devices did not send this value or sent it empty, and when it was empty it gave processing errors.
When did the problem happen? When the device sent the unique identifier ID "empty", it gave an error in the processing and didn't create it in the notebook/computer.
Where was the problem? When processing computer readings, it didn't show these devices in the grid in the menu Devices > Computers.
What was done to fix it? It was changed to allow the value "empty" when the device does not send this unique ID.