July 2025

	Meters capture	Supplies capture
Ricoh	IM C4510 IM C2010 For monitoring to work correctly, the web pages containing information about the equipment, meters and supplies must be accessible without the need for authentication.	IM C4510 IM C2010 For monitoring to work correctly, the web pages containing information about the equipment, meters and supplies must be accessible without the need for authentication.
Sindoh	A611_616	A611_616
Lexmark	MX431adn XC4240 XC9235	MX431adn XC4240
Epson	L3250	-

The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.30 and the NDD - Printer Monitor USB (Windows) service to version 1.1.12, respectively, as instructed at Update the agent or gateway on portal.

July 30, 2025

Improvements

Extension of the search period for printer meters

In the Meters > Meters and Meters > Readings tabs of a printer's properties, the search limit for meters has been extended from 6 to 24 months.

Optimization of reading processing

During reading processing in NDD Orbix, a query with high input/output consumption was executed in the database, which impacted performance. To improve performance, the query has been optimized.

Fixes

Manually added meter was not displayed

On the Meters > Meters tab of a printer's properties, meters added manually on the current day were not displayed.

Now, the last recorded value of the meter will be correctly displayed.

Incorrect status for meters with zero value

In the Meters > Meters tab of a printer's properties, meters added manually with a value of 0 were being displayed with the status Processed, which was incorrect.

With the fix, the status will be displayed as Not processed, correctly reflecting the situation.

Layout misconfigured when registering meter rule

When adding or removing members when creating a rule in Settings > Meters, the screen layout was misconfigured.

The problem has been fixed so that the interface remains stable during these interactions.

Error when searching in numeric columns

In grids, searches in columns with numeric values did not return results correctly.

Now, searching in numeric fields works normally, without inconsistencies.

Error when applying filter with invalid characters in numeric fields

In grids, filters allowed non-numeric characters to be entered in numeric-only fields, which resulted in a 500 error.

Validation has been adjusted to prevent invalid characters from being entered in these fields.

Inconsistencies in creating email rules

When creating an email rule in the Settings > Supplies > Email rules menu, two problems were identified:

Unnecessary spaces in the layout.
Lack of explanatory messages in validation errors in the recipient insertion field.

Now, the layout has been corrected and the validation displays appropriate messages according to the type of error.

July 24, 2025

Fixes

ECOSYS P5026cdn Printer Offline (Service: NDD - Printer Monitor)

The ECOSYS P5026cdn printer was displaying as offline due to meter capture failures.

To fix this, we performed a technical adjustment specific to this model in order to prevent possible meter duplication.

The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.29 and the NDD - Printer Monitor (Windows) service to version 1.1.20, respectively, as instructed at Update the agent or gateway on portal.

July 21, 2025

Fixes

Slow loading of indicators on the dashboard

In environments with many customers, the dashboard indicators were slow and caused the portal to freeze.

To fix this, the following indicators were adjusted to display only data from the 10 customers with the highest volume of printers and print jobs:

Monitoring - Online and offline by customer
Printer monitoring by customer
Prints by organization

July 10, 2025

Improvements

Adjustment to default capture of serial numbers for HP printer supplies (Service: NDD - Printer Monitor)

We have improved the default method for capturing the serial numbers of supplies for HP printer models.

The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor (Windows) service to version 1.1.19, respectively, as instructed at Update the agent or gateway on portal.

Fixes

Incorrect disk exchanges (Service: NDD - Computer Monitor)

When receiving a reading, the disks are linked to the computer that sends the information, based on a unique identifier. Until then, this link was made using the disk's PNPDeviceId.

However, this identifier was not generated in a resilient manner by some devices, which caused undue disk exchanges.

To fix this, we changed the identification logic to use the disk's SerialNumber as a unique identifier.

The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Computer Monitor (Windows) service to version 1.3.8, respectively, as instructed at Update the agent or gateway on portal.

Incorrect black toner level status on Brother MFC-L5715DW (Service: NDD - Printer Monitor)

The black toner level status on the Brother MFC-L5715DW printer remained fixed at 100%, without decreasing as it was used.

We corrected the location where the information was captured, ensuring that the level is updated correctly according to consumption.

The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor (Windows) service to version 1.1.19, respectively, as instructed at Update the agent or gateway on portal.

Duplicate registration of Epson printers (Service: NDD - USB Printer Monitor)

Epson printers were being registered twice due to incorrect capture of the serial number, which differed from the actual equipment number.

To fix this, we adjusted the default method for capturing the serial number, preventing duplicate registrations.

The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor USB (Windows) service to version 1.1.11, respectively, as instructed at Update the agent or gateway on portal.

Approvals

Approved network printers (Service: NDD - Printer Monitor)

	Meters capture	Supplies capture
Brother	DCP-T830DW HL-L6412DW	DCP-T830DW HL-L6412DW
Epson	CW-C6000Au CW-C6500Au	CW-C6000Au CW-C6500Au
Lexmark	XC4342 XM3250 MX431adn XM5365	XC4342 XM3250 MX431adn XM5365
Ricoh	PRO 8210S	PRO 8210S

The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor (Windows) service to version 1.1.19, respectively, as instructed at Update the agent or gateway on portal.

Adjusted network printers models (Service: NDD - Printer Monitor)

Brother	MFC-L5715DW
Katusha	M247
HP	PAGEWIDE COLOR MFP E77650

The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor (Windows) service to version 1.1.19, respectively, as instructed at Update the agent or gateway on portal.

Approved USB printers (Service: NDD - Printer Monitor USB)

	Meters capture	Supplies capture
Ricoh	SP 3710SF C307	SP 3710SF
Lexmark	M5255	M5255

Incompatible printers:

HP LASERJET 600 M602

The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor USB (Windows) service to version 1.1.11, respectively, as instructed at Update the agent or gateway on portal.

Adjusted USB printers models (Service: NDD - Printer Monitor USB)

Ricoh

SP 3710DN

The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor USB (Windows) service to version 1.1.11, respectively, as instructed at Update the agent or gateway on portal.