Skip to main content
Skip table of contents

July 2025

These are the July 2025 release notes of NDD Orbix.

See a summary of all updates and click on the links to navigate each one.

July 10, 2025

DCA and Cloud Connector agent:

IMPROVEMENTS

FIXES

APPROVALS


July 10, 2025

Improvements

Adjustment to default capture of serial numbers for HP printer supplies (Service: NDD - Printer Monitor)

We have improved the default method for capturing the serial numbers of supplies for HP printer models.

The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor (Windows) service to version 1.1.19, respectively, as instructed at Update the agent or gateway on portal.


Fixes

Incorrect disk exchanges (Service: NDD - Computer Monitor)

When receiving a reading, the disks are linked to the computer that sends the information, based on a unique identifier. Until then, this link was made using the disk's PNPDeviceId.

However, this identifier was not generated in a resilient manner by some devices, which caused undue disk exchanges.

To fix this, we changed the identification logic to use the disk's SerialNumber as a unique identifier.

The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Computer Monitor (Windows) service to version 1.3.8, respectively, as instructed at Update the agent or gateway on portal.


Incorrect black toner level status on Brother MFC-L5715DW (Service: NDD - Printer Monitor)

The black toner level status on the Brother MFC-L5715DW printer remained fixed at 100%, without decreasing as it was used.

We corrected the location where the information was captured, ensuring that the level is updated correctly according to consumption.

The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor (Windows) service to version 1.1.19, respectively, as instructed at Update the agent or gateway on portal.


Duplicate registration of Epson printers (Service: NDD - USB Printer Monitor)

Epson printers were being registered twice due to incorrect capture of the serial number, which differed from the actual equipment number.

To fix this, we adjusted the default method for capturing the serial number, preventing duplicate registrations.

The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor USB (Windows) service to version 1.1.11, respectively, as instructed at Update the agent or gateway on portal.


Approvals

Approved network printers (Service: NDD - Printer Monitor)

 

Meters capture

Supplies capture

Brother

DCP-T830DW
HL-L6412DW

DCP-T830DW
HL-L6412DW

Epson

CW-C6000Au
CW-C6500Au

CW-C6000Au
CW-C6500Au

Lexmark

XC4342
XM3250
MX431adn
XM5365

XC4342
XM3250
MX431adn
XM5365

Ricoh

PRO 8210S

PRO 8210S

The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor (Windows) service to version 1.1.19, respectively, as instructed at Update the agent or gateway on portal.


Adjusted network printers models (Service: NDD - Printer Monitor)

Brother

MFC-L5715DW

Katusha

M247

HP

PAGEWIDE COLOR MFP E77650

The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor (Windows) service to version 1.1.19, respectively, as instructed at Update the agent or gateway on portal.


Approved USB printers (Service: NDD - Printer Monitor USB)

 

Meters capture

Supplies capture

Ricoh

SP 3710SF
C307

SP 3710SF

Lexmark

M5255

M5255

Incompatible printers:

  • HP LASERJET 600 M602

The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor USB (Windows) service to version 1.1.11, respectively, as instructed at Update the agent or gateway on portal.


Adjusted USB printers models (Service: NDD - Printer Monitor USB)

Ricoh

SP 3710DN

The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor USB (Windows) service to version 1.1.11, respectively, as instructed at Update the agent or gateway on portal.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.