July 2025
These are the July 2025 release notes of NDD Orbix.
See a summary of all updates and click on the links to navigate each one.
DCA and Cloud Connector agent:
IMPROVEMENTS
FIXES
Incorrect black toner level status on Brother MFC-L5715DW (Service: NDD - Printer Monitor)
Duplicate registration of Epson printers (Service: NDD - USB Printer Monitor)
APPROVALS
Adjusted network printers models (Service: NDD - Printer Monitor)
Adjusted USB printers models (Service: NDD - Printer Monitor USB)
July 10, 2025
Improvements
Adjustment to default capture of serial numbers for HP printer supplies (Service: NDD - Printer Monitor)
We have improved the default method for capturing the serial numbers of supplies for HP printer models.
The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor (Windows) service to version 1.1.19, respectively, as instructed at Update the agent or gateway on portal.
Fixes
Incorrect disk exchanges (Service: NDD - Computer Monitor)
When receiving a reading, the disks are linked to the computer that sends the information, based on a unique identifier. Until then, this link was made using the disk's PNPDeviceId.
However, this identifier was not generated in a resilient manner by some devices, which caused undue disk exchanges.
To fix this, we changed the identification logic to use the disk's SerialNumber as a unique identifier.
The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Computer Monitor (Windows) service to version 1.3.8, respectively, as instructed at Update the agent or gateway on portal.
Incorrect black toner level status on Brother MFC-L5715DW (Service: NDD - Printer Monitor)
The black toner level status on the Brother MFC-L5715DW printer remained fixed at 100%, without decreasing as it was used.
We corrected the location where the information was captured, ensuring that the level is updated correctly according to consumption.
The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor (Windows) service to version 1.1.19, respectively, as instructed at Update the agent or gateway on portal.
Duplicate registration of Epson printers (Service: NDD - USB Printer Monitor)
Epson printers were being registered twice due to incorrect capture of the serial number, which differed from the actual equipment number.
To fix this, we adjusted the default method for capturing the serial number, preventing duplicate registrations.
The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor USB (Windows) service to version 1.1.11, respectively, as instructed at Update the agent or gateway on portal.
Approvals
Approved network printers (Service: NDD - Printer Monitor)
| Meters capture | Supplies capture |
Brother | DCP-T830DW | DCP-T830DW |
Epson | CW-C6000Au | CW-C6000Au |
Lexmark | XC4342 | XC4342 |
Ricoh | PRO 8210S | PRO 8210S |
The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor (Windows) service to version 1.1.19, respectively, as instructed at Update the agent or gateway on portal.
Adjusted network printers models (Service: NDD - Printer Monitor)
Brother | MFC-L5715DW |
Katusha | M247 |
HP | PAGEWIDE COLOR MFP E77650 |
The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor (Windows) service to version 1.1.19, respectively, as instructed at Update the agent or gateway on portal.
Approved USB printers (Service: NDD - Printer Monitor USB)
| Meters capture | Supplies capture |
Ricoh | SP 3710SF | SP 3710SF |
Lexmark | M5255 | M5255 |
Incompatible printers:
HP LASERJET 600 M602
The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor USB (Windows) service to version 1.1.11, respectively, as instructed at Update the agent or gateway on portal.
Adjusted USB printers models (Service: NDD - Printer Monitor USB)
Ricoh | SP 3710DN |
The DCA and Cloud Connector (Windows) agent must be updated to version 1.1.28 and the NDD - Printer Monitor USB (Windows) service to version 1.1.11, respectively, as instructed at Update the agent or gateway on portal.