Start remote administration of queues and drivers

Remote administration of queues and drivers begins with:

• The installation of the DCA and Cloud Connector agent on all computers that will use or may use the print queues;

• The enabling and configuration of monitoring rules;

• The configuration of the SNMP protocol for network printers (if necessary, if the default settings do not meet requirements);

• The configuration of the drivers and print queues.

Instructions

Follow the steps below to start remote administration of queues and drivers:

Step 1: install the agent

1. Install the agent DCA and Cloud Connector

Currently, the installation of DCA and Cloud Connector for remote administration of queues and drivers is only available for Windows operating systems.

Step 2: enable and configure monitoring rules

Who can use this feature

Users with the Admin or Managing service rules and Enable or disable general service rule permissions

When you install the agent, no service will be enabled. The next step is to enable the service according to your needs, so that the agent takes over the service and monitors the device.

1. Go to Installations > Enable services

2. Locate the Print queues option

3. Click on the Edit button

4. Enable the service
   If you enable it, all the registered rules will be activated.
   If you disable it, all the registered rules and the print queues services (NDD - Print Queue) will be deactivated, and the print queues will be removed from the computers.

5. Click the Save button

6. Click on the Configure Rules button

By default, the NDD Orbix portal will have a rule registered for all customers, but disabled. It is therefore necessary to create specific rules to configure print queue management for the desired customers.

7. Click the ✚ button in the top right corner

8. In the side tab, select the customers you want the print queue service to be enabled for (the agents installed on the selected customers will be monitored)

9. Click the Add button to create the rule and remain on the add screen, or the Add and Close button to create the rule and return to the grid

If a rule is deleted and no new rules are registered for the same customer, device monitoring will stop.

Step 3: configure the SNMP protocol for network printers in the remote administration feature for queues and drivers

Configuring SNMP protocol for TCP/IP print queues is necessary so that printers can be identified when queues are created.

Note

The registered SNMP protocol settings will be applied to printers in the remote administration of queues and drivers, and EcoPrint.

In the SNMP connection, when using v1/v2 or v3, you can configure a time interval (in milliseconds) between each SNMP call made to the printer.

By default, the NDD Orbix portal will have an SNMP protocol registered for all customers, with the following settings:

• Customer: All

• SNMP entry name: Default

• Answer time (ms): 3,000

• Number of attempts: 3

• Reading community: public

• Protocol: v1/v2

Review the default configuration to identify whether it will meet your needs. It cannot be deleted.

If necessary, create specific configurations for customers who have different SNMP parameters than the default, as instructed below, considering that the specific configurations will take precedence over the default configuration.

Always keep SNMP connections up to date.

Information

The interval at which the agent searches for printers will depend on the answer time and the number of attempts configured in the protocol. Thus, each search can be a minimum of 5 minutes and a maximum of 30 minutes, depending on the configuration. However, if there is an error during the printer search, this time can be extended.

Who can use this feature

Users with the Admin or Administration of SNMP settings permission

1. Go to Settings > SNMP protocol

2. Click on the button ✚ in the top right corner

3. Select the customer that will be linked to this protocol configuration

4. Enter the other protocol settings

5. Click the Save button

More than one SNMP protocol can be created per customer, as long as these settings contain different SNMP entry names.

Step 4: configure the drivers and print queues

Access the documentation below to configure the drivers and print queues:

• Create print queue driver (mandatory configuration): to link to print queues.

• Create print queue computer (mandatory configuration): to install print queues on computers and/or computer groupings.

• Create print queue user (optional configuration): to install print queues on users and/or user groups, or link user information to the print queue installed on computers and/or computer groups.

• Create print queue grouping (optional configuration): to group members (computers or users) to facilitate mass installation of print queues.

• Remove print queues that were not created by the portal (optional configuration): to remove print queues that were not created by the portal itself.

• Create print queue (mandatory configuration): to create print queues.

• Install print queue on computers and users (mandatory configuration): to install the print queue created on computers, users, and/or groupings.