Block or unblock monitoring of network printers by serial number or network address
Monitoring blocking allows you to prevent the service from monitoring certain network printers based on their serial number or network address.
Block by serial number: monitoring of the printer associated with the serial number will be blocked, regardless of the network address to which it is linked.
Block by network address: monitoring will be blocked for any printer that has or will have this network address, regardless of its serial number.
Blocking can be performed in two ways:
By service, to block multiple serial numbers or network addresses at the same time;
By printer, to block multiple services that monitor a serial number or network address.
Who can use this feature
Users with the Admin or Installation management permissions
Instructions
Block serial number by service
Access the Installations > Services menu
Click on the desired service to open its properties
Click on the Supervised printers tab
Select the desired printers
Click on the Block series button located in the upper right corner
Click on the Confirm button to block the printer
When a serial number is blocked:
The printer will be removed from the list of monitored printers in the Supervised printers tab of the service.
The printer will be moved to the Block list > Blocked series tab of the service, with information about the last network address that the device used for communication.
If the printer's network address changes:
If the printer is linked to another network address, the last network address will be updated in the Block list > Blocked series grid, but monitoring will remain blocked.
If the network address that was linked to that printer is transferred to another device, the new printer will be added to the Supervised printers tab of the service, becoming monitored.
Block network address by service
Access the Installations > Services menu
Click on the desired service to open its properties
Click on the Supervised network addresses tab
Select the desired addresses
Click on the Block address button located in the upper right corner
Click on the Confirm button to block
When a network address is blocked:
The network address will be removed from the Supervised printers and Supervised network addresses tabs of the service.
The network address will be moved to the Block list > Blocked network addresses tab of the service, with information about the last printer that communicated through that address.
In case of printer change:
If the address is linked to another printer, the last printer will be updated in the Block list > Blocked network addresses grid, but monitoring will remain blocked.
If the printer that was linked to that network address is transferred to another address, the printer and network address will return to the Supervised printers and Supervised network addresses tabs of the service and will be monitored.
Block serial number or network address by printer
Access the Monitoring > Printers menu
Click on the name of the desired printer to open its properties
Click on the Installations tab
Select the desired service
Click on the Blocking button
Choose the desired option, either Block by series or Block by IP address
Click on the Confirm button in the message box to confirm the action
Blocked serial numbers and network addresses are displayed in the Block list tab of the service.
In case of changes:
When blocking by serial number:
If the printer is linked to another network address, monitoring will remain blocked.
If the network address that was linked to that printer is transferred to another device, the new printer will be monitored by that address.
When blocking by network address:
If the address is linked to another printer, monitoring will remain blocked.
If the printer that was linked to this network address is transferred to another address, the printer will be monitored by the new address.
Unblock serial number
Access the Installations > Services menu
Click on the desired service to open its properties
Click on the Block list > Blocked series tab
Select the desired serial numbers
Click on the Unblock button located in the upper right corner
Click on the Confirm button to unblock
When a serial number is unblocked:
The printer will be removed from the service's Block list > Blocked series tab.
If there is a network address linked to the printer and that address is still configured for unicast or broadcast discovery, monitoring will be reactivated, and the printer will be listed again in the service's Supervised printers tab.
Unblock network address
Access the Installations > Services menu
Click on the desired service to open its properties
Click on the Block list > Blocked network addresses tab
Select the desired network addresses
Click on the Unblock button located in the upper right corner
Click on the Confirm button to unblock
When a network address is unblocked:
The network address will be removed from the Block list > Blocked network addresses tab of the service.
If there is a printer linked to the network address and it is still configured to search for unicast or broadcast, monitoring will be reactivated, and the network address will be listed again in the Supervised network addresses and Supervised printers tabs of the service.