Printer inventory and monitoring
In the print outsourcing market, where equipment availability, operational efficiency and billing accuracy are critical factors, NDD Orbix delivers a complete Printer inventory and monitoring solution.
The feature provides a centralized and updated view of the entire printing fleet, allowing you to monitor the status, performance, alerts, supplies, and meters of all managed printers in real time.
Printer properties view
This ensures more efficient management, with quick responses to failures and total control over assets distributed across different locations.
Explore more about this feature
Access the detailed documentation to explore the Printer inventory and monitoring feature in more detail:
Start monitoring network printers
- Filter network printer monitoring by manufacturer and model
- Configure addresses for searching network printers for the service
- Configure network printer search for the service
- Configure network printer service synchronization
- Configure network printer service monitoring
- Deactivate meters and supplies monitoring for network printers
- Configure network printer service communication
- Block or unblock monitoring of network printers by serial number or network address
Start monitoring USB printers
- Filter USB printer monitoring by manufacturer and model
- Configure USB printer search for the service
- Configure USB printer service synchronization
- Configure USB printer service monitoring
- Deactivate meters and supplies monitoring for USB printers
- Block or unblock monitoring of USB printers by serial number
Key pain points we help solve
Incorrect
billing due
to lack of reliable data
Risk of losing printers that fail to communicate with the system
High downtime due to lack of continuous monitoring
Key benefits for your operation
Improved operational efficiency with continuous, proactive monitoring
Reduced costs with unnecessary technical visits through remote diagnostics
Data-driven decision making, such as replenishment and preventive maintenance
Complete asset traceability with status history, meters, and supplies
More assertive supply management with replenishment at the right time
Automation of billing processes with automatically collected and centralized data
What makes our solution different from others
Centralized management
of all devices
on a single
platform
Multiple tools
for monitoring
status
analysis
Management data for performance analysis and financial health of contracts
How monitoring works
NDD Orbix collects data through a monitoring agent installed in the customer's environment. This agent captures operational information from the printers and sends the data for processing and availability on the platform.
The monitoring status of each printer is displayed in real time:
ONLINE: printer sending data within the configured period.
OFFLINE: printer not sending data for the number of days configured as the limit.
In addition, you can customize the downtime that defines the OFFLINE status and stop monitoring printers that do not need to be monitored, avoiding unnecessary alerts.
Integration with NDD Print MPS
NDD Print MPS already uses data collection agents. To facilitate the implementation of NDD Orbix without the need to install a new agent, we have developed an integration between NDD Print MPS and NDD Orbix. This integration synchronizes the data captured by the agents, simplifying the transition to the new system.
The files captured by the agents are intercepted before being processed by NDD Print MPS. A copy of these files is sent to NDD Orbix for processing. Data synchronization occurs automatically: when registering a provider in the integration tool, the data of all companies linked to it are synchronized. NDD Orbix creates companies based on the EnterpriseKey present in the file sent by the agents.
Warning
Data quality is essential for NDD Orbix to function correctly. Therefore, the data collected by the agents is analyzed and trimmed. For synchronization to take place, a minimum version of the agent is required:
NDD Print Host: version 5.25.0 or higher. To install or configure, refer to the NDD Print Host documentation in the NDD Print Help Center.
NDD Print Agent: version 5.15.0 or higher. To install or configure, refer to the NDD Print Agent documentation in the NDD Print Help Center.
NDD Print Collector Lexmark: version 5.7.1 or higher. To install or configure, refer to the NDD Print Client and Collector Lexmark documentation in the NDD Print Help Center.
NDD Print Collector Kyocera: version 5.1.1 or higher. To install or configure, refer to the NDD Print Client e Collector Kyocera documentation in the NDD Print Help Center.
NDD Print Collector Ricoh: version 5.1.0 or higher. To install or configure, refer to the NDD Print Client e Collector Ricoh Android documentation in the NDD Print Help Center.
NDD Print Collector HP: version 5.0.0 or higher. To install or configure, refer to the NDD Print Client Collector HP Workpath documentation in the NDD Print Help Center.
Only data originating from these versions will be synchronized.
Printer inventory and monitoring in NDD Orbix is more than a technical monitoring solution: it is a strategic tool that connects operational data to financial and service management, ensuring efficiency, visibility and total control over the printing fleet.