Available alerts
Network and USB printers
Paper jam
Paper is jammed in the printer, which may prevent printing.
No paper tray
The paper tray is not inserted correctly in the printer or is missing.
No ink cartridge
The ink or toner cartridge is not installed in the printer or is not seated correctly.
Fuser on time failure
There is a problem with the printer's fuser, which is the part that heats up and fixes the toner to the paper.
Fuser thermistor failure
There is a problem with the fuser thermistor, a component that monitors the temperature of the fuser.
High fuser temperature
The fuser is too hot, which can cause printing problems.
Offline printer
The printer is offline because it has not sent any counter data after the period set in Signal printer inactivity.
Interlock open
A printer connector is not in its correct position or is not working properly.
Ink low
The ink level in the cartridge or toner is low.
Waste toner
The compartment where the waste ink from the cartridge or toner is stored is full.
Out of paper
There is no paper in the printer tray.
Out of ink
The printer cartridge or toner is out of ink.
Paper tray change request
The printer is requesting a change of print tray.
Cover is opened
One of the printer's covers is open.
Network and USB thermal printers
For detailed information on thermal printers alerts, as well as instructions on how to resolve them, we recommend consulting the manual supplied by the printer manufacturer.
Card jam
The card has become stuck in the printer mechanism, preventing printing from continuing.
Compatible manufacturers:
Zebra (cards)
Battery low
The printer's battery level is too low and may cause interruptions in operation.
This alert is available for portable or battery-operated models.
Compatible manufacturers:
Zebra (labels)
Open printhead
The thermal printer's printhead is not closed properly or there is a problem with the sensor that detects whether the head is properly closed during operation.
Compatible manufacturers:
Zebra (labels and cards)
Honeywell network and USB
Brother USB (TD-4D, TD2, TD-4T and TJ series)
Brother network (TD-4D and TJ series)
Cold printhead
The thermal printer's printhead has not reached the right temperature to work properly, which can compromise print quality.
Compatible manufacturers:
Zebra (labels and cards)
Honeywell network
Brother network (TD-4D and TJ series)
Invalid printhead
The printhead installed is not working properly, has not been recognized by the system or is not compatible with the printer model.
Compatible manufacturers:
Zebra (labels and cards)
Honeywell network and USB
Brother USB (TD-4T and TJ series)
Brother network (TD-4D and TJ series)
Printhead too hot
The temperature of the thermal printer's printhead or motor has exceeded the safe limit.
Compatible manufacturers:
Zebra (labels and cards)
Honeywell network and USB
Brother USB (TD-4D, TD2, TD-4T and TJ series)
Brother network (TD-4D and TJ series)
Card not detected
The printer was unable to detect the presence of a card in the print path.
Compatible manufacturers:
Zebra (cards)
Cutter jammed
The printer's cutter is stuck and not working properly.
Compatible manufacturers:
Zebra (labels)
Honeywell network and USB
Brother USB (TD-4T and TJ series)
Brother network (TD-4D and TJ series)
Printhead shutdown
The printhead has been switched off automatically due to abnormal conditions.
Compatible manufacturers:
Zebra (labels and cards)
Honeywell network
Brother network (TD-4D and TJ series)
Bad printhead element
One or more elements of the printhead have failed, indicating possible physical damage or wear.
Compatible manufacturers:
Zebra (labels)
Card feed error
The printer was unable to feed the card correctly, which can result in print failures or jams.
Compatible manufacturers:
Zebra (cards)
Ribbon calibration error
The printer has failed to calibrate the ribbon correctly, which can result in poor print quality.
Compatible manufacturers:
Zebra (cards)
Ribbon movement error
The print ribbon is not moving correctly inside the printer, which can compromise the printing process.
Compatible manufacturers:
Zebra (cards)
Ribbon calibration sensor error
The sensor responsible for calibrating the ribbon has malfunctioned, preventing correct detection of the media and compromising printing.
Compatible manufacturers:
Zebra (cards)
System error
There is an internal fault in the printer system, which may be related to firmware, hardware or communication between internal components.
Compatible manufacturers:
Zebra (labels)
Brother USB (TD-4D and TD2 series)
Locked label
The printer label is jammed.
Compatible manufacturers:
Brother USB (TD-4T and TJ series)
Thermistor fault
The thermistor, the component responsible for monitoring and regulating the temperature of the print head, is faulty. The fault can be caused by a problem with the temperature sensor, faulty points on the print head or the removal of the print head.
Warning
To generate this alert in the NDD Orbix portal on Honeywell printers, it must first be configured on the device's web page. Go to Configure the alerts replace printhead, clean printhead, thermistor fault, low label or low ribbon on Honeywell thermal printers for more details.
Compatible manufacturers:
Zebra (labels)
Honeywell network and USB
Brother network (TD-4D and TJ series)
Invalid ribbon
The ribbon inserted in the printer is not compatible with the model or the current setting. Use an appropriate ribbon, according to the printer's specifications, to ensure print quality.
Compatible manufacturers:
Zebra (cards)
Locked tape
The printer ribbon is jammed.
Compatible manufacturers:
Brother USB (TD-4T and TJ series)
Thermal printer offline
The thermal printer is Offline due to one of the following reasons:
it has not sent odometer data for 7 (seven) days or more; or
the agent has tried to access the printer's alerts, but has received no response.
Compatible manufacturers:
Zebra (labels and cards)
Honeywell network and USB
Brother USB (TD-4D, TD2, TD-4T and TJ series)
Brother network (TD-4D and TJ series)
Clean printhead
The printhead needs to be cleaned.
Warning
To generate this alert in the NDD Orbix portal on Honeywell printers, it must first be configured on the device's web page. Go to Configure the alerts replace printhead, clean printhead, thermistor fault, low label or low ribbon on Honeywell thermal printers for more details.
Compatible manufacturers:
Zebra (labels and cards)
Honeywell network and USB
Brother network (TD-4D and TJ series)
Invalid ribbon MAC
There has been a failure to authenticate the ribbon used. This may indicate that the ribbon is not original, is damaged or that its authentication code is missing or incorrect.
Compatible manufacturers:
Zebra (cards)
Low label
The roll of labels or print media is below the configured limit.
Warning
To generate this alert in the NDD Orbix portal on Honeywell printers, it must first be configured on the device's web page. Go to Configure the alerts replace printhead, clean printhead, thermistor fault, low label or low ribbon on Honeywell thermal printers for more details. Also, make sure that the printer has the media low sensor installed so that the value entered on the printer's web page is captured.
Compatible manufacturers:
Zebra (labels)
Honeywell network and USB
Brother USB (TD-4T and TJ series)
Brother network (TD-4D and TJ series)
Low ribbon
The roll of ribbon is below the configured limit.
Warning
To generate this alert in the NDD Orbix portal on Honeywell printers, it must first be configured on the device's web page. Go to Configure the alerts replace printhead, clean printhead, thermistor fault, low label or low ribbon on Honeywell thermal printers for more details. Also, make sure that the printer has the ribbon low sensor installed so that the value entered on the printer's web page is captured.
Compatible manufacturers:
Zebra (labels and cards)
Honeywell network and USB
Brother USB (TD-4T and TJ series)
Brother network (TD-4D and TJ series)
Low card
The level of cards in the compartment is below the configured limit. Refill the cards before the printer interrupts operations due to lack of media.
Compatible manufacturers:
Zebra (cards)
No cards
The card slot is empty, preventing the printer from operating. Refill the slot with compatible cards to resume printing.
Compatible manufacturers:
Zebra (cards)
No label
The paper or print media has run out.
Note
In some cases, the identification of certain alerts may be lost due to the interruption of communication with the printer when the user tries to print with No ribbon or No label alerts, re-establishing communication only after the alert has been resolved. This situation is caused by a limitation of the printer itself, as specified by the manufacturer Honeywell.
Compatible manufacturers:
Zebra (labels)
Honeywell network and USB
Brother USB (TD-4D, TD2, TD-4T and TJ series)
Brother network (TD-4D and TJ series)
No ribbon
The printer ribbon has run out.
Note
In some cases, the identification of certain alerts may be lost due to the interruption of communication with the printer when the user tries to print with No ribbon or No label alerts, re-establishing communication only after the alert has been resolved. This situation is caused by a limitation of the printer itself, as specified by the manufacturer Honeywell.
Compatible manufacturers:
Zebra (labels and cards)
Honeywell network and USB
Brother USB (TD-4T and TJ series)
Brother network (TD-4D and TJ series)
Replace printhead
The printhead needs to be replaced.
Warning
To generate this alert in the NDD Orbix portal on Honeywell printers, it must first be configured on the device's web page. Go to Configure the alerts replace printhead, clean printhead, thermistor fault, low label or low ribbon on Honeywell thermal printers for more details.
Compatible manufacturers:
Zebra (labels and cards)
Honeywell network and USB
Brother network (TD-4D and TJ series)
Invalid card type
The inserted card is not compatible with the printer's current setting or the selected print type.
Compatible manufacturers:
Zebra (cards)
Computers
Storage disk addition
A new disk has been installed and there is no record of it being removed in the same period.
RAM memory addition
A new RAM memory has been installed and there is no record of it being removed in the same period.
Battery not identified
There is no battery connected to the computer.
This alert is only available for notebooks.
Battery degradation
The computer's battery degradation has reached or exceeded 30%.
This alert is only available for notebooks.
Committed disk space
The computer's storage disk usage has reached or exceeded 90%.
SMART failures
A SMART failure has been detected on the computer's hard disk.
Information on the type of SMART fault detected will be provided in the Alert description field in the alert's registration data.
RAM memory overused
The computer's RAM usage has reached or exceeded 90% for more than 10 minutes.
Loss of monitoring
The computer is inactive because it hasn't received any data for more than 7 days.
Processor overused
The computer's processor usage has reached or exceeded 90% for more than 10 minutes.
Storage disk removal
A disk has been removed and there is no record of an addition in the same period.
RAM memory removal
A RAM memory has been removed and there is no record of it being added in the same period.
Storage disk replacement
The current storage disk has been exchanged for another, i.e. one disk has been removed and another has been added.
RAM memory replacement
The current RAM memory has been exchanged for another, i.e. one memory has been removed and another has been added.
Processor replacement
The current processor has been exchanged for another, i.e. one processor has been removed and another has been added.
Battery temperature
The computer's power supply (battery) temperature has reached or exceeded 60ºC for more than 5 minutes.
This alert is only available for notebooks.
Memory temperature
The computer's RAM memory temperature has reached or exceeded 80ºC for more than 5 minutes.
Graphics card temperature
The computer's graphics card (GPU) temperature has reached or exceeded 80ºC for more than 5 minutes.
Motherboard temperature
The computer's motherboard temperature has reached or exceeded 80ºC for more than 5 minutes.
Disk temperature
The computer's HD temperature has reached or exceeded 60ºC for more than 5 minutes and/or the computer's SSD temperature has reached or exceeded 70ºC for more than 5 minutes.
Processor temperature
The computer's CPU temperature has reached or exceeded 80ºC for more than 5 minutes.
Software
Antivirus with outdated database
The database of antivirus or security software is out of date. This can compromise the computer's protection and result in vulnerabilities.
Software license expired
The software license installed on a computer has already expired, according to the expiration date configured in the NDD Orbix portal.
To change the license expiration date, go to Link license to computer.
Software license about to expire
The software license installed on a computer will expire in less than 30 days, according to the expiration date configured in the NDD Orbix portal.
To change the license expiration date, go to Link license to computer.
Software pending classification
The software has a pending status, i.e. it has not yet been configured as allowed or forbidden in the NDD Orbix portal.
To change the software's status, go to Change software status.
Forbidden software installed
Software configured with forbidden status on the NDD Orbix portal has been installed on a computer. This could compromise the organization's security and compliance.
To view the software inventory and its status, go to View software inventory.
Unlicensed software
The software is registered, but there is not yet a license configured for it in the NDD Orbix portal.
To link the license to the software, go to Link license to software.