Error code 2001
Failure
The log from the NDD - Printer Monitor service recorded error code 2001 (PermissionException).
Cause
The service does not have permissions to create or delete a folder during the update process.
Solution
Grant administrator permissions to the DCA and Cloud Connector agent as instructed below:
Locate the installed DCA and Cloud Connector agent file on the computer
Right-click on it
Click on Properties
Click on the Compatibility tab
On Settings, check the option Run this program as administrator
Click the OK button
The steps described were carried out in Windows 11.
If the failure is not resolved using the above solution, we recommend opening a support ticket for assistance in resolving the problem.
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