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Supply indicators are displayed with incorrect data

Failure

The indicators are showing inconsistent values.

Cause

This problem may occur due to incorrect readings, problems with the printer or supply hardware, among others.

Solution

The calculation of the indicators takes into account the history of supplies in use and finished, which make up the average coverage.

To remove a supply from the calculation:

  1. Access the Supplies > Supplies in use menu

  2. Click on the type of supply you want to open its properties

  3. In the Indicators section, click on View history

  4. Select the supplies you want to remove from the average

  5. Click on the Disable button

The system will display the recalculated value in the New coverage field.

  1. Click Save to confirm the changes

Afterwards, the supply indicators will be automatically recalculated based only on the enabled items in the composition.

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