Supply indicators are displayed as indeterminate

Failure

The coverage, yield, or efficiency indicators for the supply appear as indeterminate.

Cause

The supply does not have a registered capacity value. Without this information, the system cannot calculate the indicators correctly.

Solution

Check that the supply capacity is registered:

1. Access the Supplies > Products > Inventory menu

2. Locate the supply

3. Check the Capacity column

If the capacity is indeterminate, this indicates that:

• If the supply was registered automatically, the printer did not provide the capacity information during reading.

• If the supply was registered manually, the capacity was not entered during registration.

In this case, one of the following approaches can be adopted:

• Force supply capacity: the system will use the capacity of the supply of the same model, type, and color as a reference.

• Force product: the system will always assign the same product to the printer and use its capacity as a reference.

• Prioritize the product according to replenishment demand: the system will assign the product requested in the last replenishment demand to the printer and use its capacity as a reference.

We recommend using these settings only for printer models that do not provide the necessary information for the operation.

Then, run reprocessing to recalculate the indicators and check that the indicators are displaying correctly.