FAQ

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Is it possible to temporarily stop monitoring printers?

Can I block monitoring of a specific printer?

What is SNMP configuration and why is it important?

When is a supply exchange considered premature?

Does the system send automatic emails when generating supply demands?

What are the possible combinations of elements in an e-mail sending rule member when generating a printer supply demand?

What happens if I exit the supplies forecast screen before exporting the data?

Why is the initial reading date in the meter report different from the period entered?

If I change the settings of the print queue on my computer, which setting will prevail?

How do I prepare the driver file for uploading to the portal?

Which USB printer is considered for the print queue installation?

Which print queues that were not created by the NDD Orbix portal will be removed when the removal setting is active?

I created a print queue without activating the removal of queues that were not created by NDD Orbix, but the queues were still removed. Why did this happen?

What types of printers can EcoPrint be used with?

When there are several EcoPrint rules for the same customer and members overlap, which one will be applied?

Are supply savings applied immediately after the rule is created?

What is the difference between an offline, unmonitored, and unmanaged printer?

What does the difference in pages mean in the EcoPrint Comparative report?

Why does a supply that fits the running low rules not appear in the grid?

How to avoid automatic exchanges of supplies with identical serial numbers?

How do I consider supplies that indicate levels in codes rather than percentages as running low?

What should I do if data for a specific printer model is missing or inconsistent?

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