Stop managing or return to managing printers

When you stop managing a printer that is being managed, no data will be collected or sent to the portal, even if the agent is installed and configured to monitor it. In this state, the printer is ignored by the system and does not participate in any monitoring, control, or management functionality.

When you return to managing a printer that is not being managed, data collection and sending to the portal will resume automatically, provided that the agent is still installed and enabled in the environment.

Who can use this feature

Users with the Admin or Disable management and Administer unmanaged devices permissions

Instructions

To unmanage a printer, follow the steps below:

1. Go to the Monitoring > Thermal printers or Devices > Inventory menu

2. Select the desired printers

3. Click on the Not manage button

4. Click the Confirm button in the message box to confirm the action

After confirmation:

• The thermal printers will be transferred to the Devices > Unmanaged menu.

• In the service properties in the Installations > Services menu, the thermal printers will no longer appear in the device list of the Supervised printers tab.

To manage a printer again, follow the steps below:

1. Access the Devices > Unmanaged menu

2. Select the desired printers

3. Click on the Manage button

4. Click the Confirm button in the message box to confirm the action

After confirmation:

• The thermal printers will be transferred to the Devices > Inventory and Monitoring > Thermal printers menus.

• In the service properties in the Installations > Services menu, the thermal printers will appear again in the device list of the Supervised printers tab.

Warning

If an unmanaged thermal printer is moved to another customer, it will automatically be managed again.